GRUPPO TELECOM ITALIA

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2 GRUPPO TELECOM ITALIA Ministero dello Sviluppo Economico Scuola Superiore di Specializzazione in Telecomunicazioni Roma, 26 gennaio 2016 Le competenze richieste dal mercato per la conduzione dei progetti ICT Best practices e casi di successo Business Analysis Ing. Filippo Dall Olio Ing. Mirella Marcocci

3 What is Business Analysis The practice of enabling change in an enterprise by defining needs and recommending solutions that deliver value to stakeholders The Business Analyst as a Change Enabler Understand the business context, the stakeholders Elicit needs and concerns Define the problem, create alignment Identify the root causes Define the solution, Innovate Describe the solution, assess the full impact and risks Communicate and sell (consensus) the solution Motivate people to work towards the solution Work with the people to implement the solution Validate the solution Evaluate the performances of the solution 3

4 Il Business Analyst Il Business Analyst è una figura in grado di comprendere i problemi e le opportunità di business dei Clienti, di tradurre i bisogni in requisiti e di proporre soluzioni finalizzate all evoluzione del business del Cliente. Il Business Analyst attraverso il presidio delle principali aree di conoscenza della Business Analysis è infatti altamente qualificato ad individuare e far emergere i bisogni inespressi del Cliente traducendoli in opportunità di business tanto per il Cliente quanto per il fornitore (approccio win-win). Il Business Analyst deve analizzare e sintetizzare le informazioni per elicitare i needs degli stakeholders e lavora come facilitatore della comunicazione tra le unità organizzative e con Cliente 4

5 The Conceptual Framework The Business Analysis Core Concept Model is a CONCEPTUAL FRAMEWORK for business analysis and encompasses what business analysis is and what it means WHAT THE BUSINESS ANALYSIS DOES: BY A DEEP UNDERSTANDING OF Business Analysis NEEDS, WE IDENTIFY THE SOLUTION TO OBTAIN THE GREATEST VALUE, ANALIZING THE CONTEXT AND WHAT REALLY STAKEHOLDERS "WANT" WE ADDRESS THE CHANGES 5

6 Business Analysis Core Concept Model (1) Business analysis is the practice of enabling change in an enterprise by defining needs and recommending solutions that deliver value to stakeholders 6 6

7 Business Analysis Core Concept Model (2) CHANGE NEED The act of transformation in response to a need. Change works to improve the performance of an enterprise A problem or opportunity to be addressed. Needs can cause changes by motivating stakeholders to act. Changes can also cause needs by eroding or enhancing the value delivered by existing solutions SOLUTION A specific way of satisfying one or more needs in a context STAKEHOLDER VALUE A group or individual with a relationship to the change, the need, or the solution The worth, importance, or usefulness of something to a stakeholder within a context. Value can be seen as potential or realized returns, gains, and improvements. Value can be tangible or intangible CONTEXT The circumstances that influence, are influenced by, and provide understanding of the change. Changes occur within a context 7 7

8 Relationship between BA Knowledge Areas 8

9 BABOK Guide Knowledge Areas Business Analysis Planning and Monitoring Organize and coordinate the effort of Business Analysts and Stakeholders Elicitation and Collaboration Describe the tasks that Business Analysts perform to obtain information from stakeholders and confirm the results Requirements Life Cycle Management Describe the tasks that Business Analysts perform to manage and maintain requirements and design information from inception to retirement 9 9

10 BABOK Guide Knowledge Areas Strategy Analysis Defines the most effective way to apply the capabilities of an enterprise in order to reach a desired set of goals and objectives Requirements Analysis and Design Definition Describe the tasks that Business Analysts perform to structure and organize requirements discovered during elicitation, specify and model requirements and designs, validate and verify information, identify solution options that meet business needs, and estimate the potential value that could be realized for each solution option Solution Evaluation Describe the tasks that Business Analysts perform to assess the performance of and value delivered by a solution in use by the enterprise, and to recommend removal of barriers or constraints that prevent the full realization of value 10 10

11 I requisiti vengono strutturati e classificati Business requirements: sono quelli di alto livello, che descrivono i bisogni dell organizzazione tutta. Stakeholder requirements: fanno da ponte tra i business requirements ed i solution requirements. Solution requirements: rappresentano le caratteristiche della soluzione; sono suddivisi in: - Functional requirements: descrivono le capabilities che deve avere il sistema. - Non-functional requirements: descrivono gli SLA e le condizioni ambientali che la soluzione deve garantire Transition requirements: sono temporanei e necessari per accompagnare il sistema nella transizione dalla vecchia alla nuova soluzione. 11

12 The Business Analyst's SOFT SKILLS The 6 UNDERLYING COMPETENCIES provides a description of the BEHAVIOURS, characteristics, KNOWLEDGE, and PERSONAL QUALITIES that support the Business Analyst in the practice of business analysis. Analytical Thinking & Problem Solving Communication Skills Business Knowledge Behavioural Characteristics Tools & Technology Interaction Skills 12

13 The Business Analyst's 50 TECHNIQUES 13

14 WHY BUSINESS ANALYSIS 1 Uncomplete requirements 13,1% 2 User not involved in the analysis 12,4% Lack of resources Unrealistic expectations Lack of governance Change requests Lack of planning 10,6% 9,9% 9,3% 8,7% 8,1% More than 50% of ICT projects failure is due to not effective and efficient Business Analysis activities 8 Not more necessary 7,5% THE DEFINITION AND COLLECTION OF BEST PRACTICES ON PROCESSES DESIGN, TECHNIQUES AND SKILLS INCREASE THE ABILITY OF BUSINESS ANALYSIS TO SUPPORT ORGANIZATIONS ON THE DEVELOPMENT OF " BETTER BUSINESS OUTCOMES " To unite a community of professionals to create better business outcomes 14

15 L ambito della Business Analysis Traditional BA Space Pre-Project Project Post-Project Rationale Delivery Benefits Strategy Analysis Requirements Analysis & Design Definition Solution Evaluation 15 15