Ing.Francesco Cecolin. Grisignano di Zocco 14 Febbraio Il rischio da stress lavoro correlato

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1 ZF MARINE Total Quality Management : Sistema di Gestione Manageriale Integrato (Strategie Processi-Valori)

2 ZF Padova S.p.A. CERTIFICATION Ing. Francesco Cecolin

3 ZF MARINE - Padova

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5 ZF MARINE - Padova

6 ZF MARINE - Padova

7 Stakeholder Requirements Integrated Management System: 1 - Management Responsibility 2 - Process Management 3 - Resources Management 4 - Measurement Analysis Feedback and Continuous Improvement FUNDAMENTALS Stakeholder Satisfaction

8 Integrated Management System: Key factors Stakeholder Requirement Leadership Vision / Policy / Target Human resources Team Work / Target Orientation Measurables Processes Integration / Change Stakeholder Satisfaction Ing. Francesco Cecolin

9 Strategic, tactical and operative activities for TQM KPI / IQR Operative plan Q E S Quality-Environment-Safety ISO BS8850 Strategic plan

10 Vision Mission Guidelines TQM: logic correlation of strategic, tactical and operative activities Output / Input SOP/EFQM Strategic Plan Operative Plan Processes - QES Continuos improvement IQR s New targets

11 Policy >>Vision / Mission SOP/EFQM SOP excellence path / strategic areas to be improved TQM / IMS System Elements Management review QES Compliance / Corrective actions application Measurables Key Performance Indicators IQR IQR Report

12 Benchmarking Policy >>Vision / Mission SOP/EFQM SOP excellence path / strategic areas to be improved Link of TQM/IMS System Elements Target review Monitoring Management review Compliance / Corrective actions application Monthly review of key performance indicators and work-team coaching QES IQR Application (processes change)

13 Management & HR SOP/EFQM: Self evaluation and Optimization of Processes INTEGRATED. MANAGEMENT.. Total Quality Management SYSTEM QES (Processes): Quality ISO 9000 Vision 2000 Environment ISO Safety BS 8850 Q IQR (Measurements): Indicators Quality Review CC

14 Elements sequence (maturity) SOP/EFQM Self Assessment Processes, Resources QES System Measurements

15 From Self Assessment to Continuos Improvement: three levels ( strategic / tactic / operative) EFQM/SOP Self Assessment and improvement planning and excellence projects. System QES Conformance system to stds ISO - QS 9000, ISO 14000, BS 8850 Man Materials Machine Methods Product / Service KPI / IQR - Quality Indicator & Review Measuring and monitoring system for corrective and preventive actions.

16 UNI EN ISO 9001 : VISION 2000 SELF ASSESSMENT (SOP) STRATEGIC PLAN IQR CHAMPIONS + IQR TAMS OPERATIVE PLAN AND TARGETS IQR (KPI) MONTHLY REVIEW MEETING NEW PROCESS MANAGEMENT ORGANIZATION IQR SYSTEM

17 FUNCTIONAL ORGANIZATION Manager Dept. 1 Dept. 2 Dept. 3 Dept.1a Dept.1b Dept. 2a Dept. 2b Dept. 3a Dept.3b

18 LEAN ORGANIZATION P.O. I.S. SAP Proc.1 Dept. 1 Proc.2 Proc.3 Dept. 2 Proc.4 Proc.5 Dept. 3 Proc.n C U S T O M E R APQP - Phase 1 APQP - Phase 2 Procedure A APQP - Phase 3 APQP - Phase 4 Procedure B APQP - Phase 5 APQP - Phase 6

19 Vision Mission HR CONTRIBUTION TO BUSINESS Guidelines CHANGE MANAGEMENT SOP TQM SUPPORT & DEVELOPMENT Strategic Plan Operative Plan PROCESS SUPPORT & MANAGEMENT TQM: logic correlation of strategic, tactical and operative activities Processes - QES IQR s Continuos improvement Output / Input New targets

20 HR CONTRIBUTION TO BUSINESS CHANGE MANAGEMENT Vision Mission Guidelines CHANGE MANAGEMENT SOP TQM SUPPORT & DEVELOPMENT Values deployment Key People Finding & Development Formation/Training for fill in the SOP gaps Strategic Plan Operative Plan PROCESS SUPPORT & MANAGEMENT TQM: logic correlation of strategic, tactical and operative activities Continuos improvement Processes - QES IQR s New targets Output / Input

21 HR CONTRIBUTION TO BUSINESS TQM SUPPORT & DEVELOPMENT (together with CC and QS) Vision Mission Guidelines CHANGE MANAGEMENT SOP Strategic Plan TQM SUPPORT & DEVELOPMENT Operative Plan PROCESS SUPPORT & MANAGEMENT People satisfaction survey People management policy planning & deployment Organization planning & deployment Formation/Training to fill in organizational and managerial competencies TQM: logic correlation of strategic, tactical and operative activities Continuos improvement Processes - QES IQR s New targets Output / Input

22 HR CONTRIBUTION TO BUSINESS PROCESS SUPPORT & MANAGEMENT Vision Mission Guidelines CHANGE MANAGEMENT SOP Strategic Plan TQM SUPPORT & DEVELOPMENT Operative Plan PROCESS SUPPORT & MANAGEMENT Payroll and Personnel Costs Recruitment and Selection Training for fill in the operative competencies gaps Industrial relationships (works council) TQM: logic correlation of strategic, tactical and operative activities Continuos improvement Processes - QES IQR s New targets Output / Input

23 If we want to survive on a long term view, we have to reach business excellence To react in time at the awaiting impacts, the HR have to support this challenging target by creating common and agreed

24 Corporate Governance encloses the entire governance of the corporation, that is the management and supervision of all economic and social transactions. Compliance management means to make sure the observance of the rules of the law. Values Management is the instrument for the self governance of the corporation by means of practical implementation and enforcement of external and internal values, norms and rules in strategic and operative business matters. The intended result is the creation of trusting co-operative relationships with (potentially) all stakeholders. Initiator: KOM/KIEM

25 Guidance for management Guidance for all emplyoees Guideline for internal behavior Guideline for external behavior Sustainable management System External image Support for personnel recruitment, selection, development and training

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27 Values Management: Square of Values Performance Values Success-oriented r Benefit Profit-oriented r Competence Reward-oriented r Readiness of Create performance value r Flexibility Personal growth r Creativity Responsible use of resources r Innovation-oriented Innovation r Quality Communication values International thinking radaptibility Respect r Affiliation Agility r Openness Thinking ahead r Transparency r Pride Communication in company r Readiness for risks Co-operation values Transparency r Loyalty r Team Age spirit r Conflict Nationality ability r Openness Gender r Communicationoriented Open to change Team-oriented Moral values r Integrity Dependability r Fairness r Sincerity Honesty r Contractual Integrity faith r Responsibility Commitment Ing. Francesco Cecolin

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33 ZF MARINE VALUES BASIC VALUE SET Dependability Responsible use of resources Honesty Integrity OPENNESS Agility International thinking Adaptability Transparency Open to Change ENCOURAGING DIVERSITY Age Nationality Gender Race PERFORMANCE CULTURE Success oriented Personal growth Profit oriented Create values Reward oriented Team oriented ADVANCED POSITIVE CLIMATE Technical Thinking ahead Innovation Pride in Company Pride in product Commitment

34 5 Sucess factors building a VMS The management lives it as a role model Communication and organization Integration in the TQM system Ability to show how a VMS support the strategy Ability to show how a VMS support the business We are working on all these sucess factors!

35 The house of business excellence TQM Sustainable safeguarding of enterprises Compliance QM System EFQM Modell People 7. People Results Policy & Strategy 6. Customer Results Leadership 4. Partnerships & Resources 5. Processes 8. Society Results 9. Key Performance Results Value System Operative Controll Systems ECA, IQR, CSA, MIS