Customer Centric/Inquiry/E-bill. Tanya Enzminger

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Evangelista Blasi
4 anni fa
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1 Customer Centric/Inquiry/E-bill Tanya Enzminger

2 Customer Centric

3 E-bill On-line Electronic Billing system Real-time viewing of customer data including statement, payment, toll usage and other information Instant access to e-bill e accounts 24 hours a day, 7 days a week Flexible customer payment options allowing for ACH or credit card payment on demand Flexible, customized messaging and communications Ability for customer to pay telephone, internet, TV and/or multiple services from a single login

4 E-bill Customer can navigate to E-Bill E through a link on your company s s homepage Customer uses their address and a password to access their billing information Messaging on the login screen is customizable by your company Left navigation links are customizable

5 Tanya Enzminger Ebill

6 E-bill Customers can signup on-line Agreement/Telephone number is required Account number is required A deliverable address is required An containing a generated password will be sent to the customer should contain the link to the login screen Customer can then log into the system to view their billing information.

7 E-bill

8 E-bill

9 E-bill

10 E-bill

11 E-bill Other Links Available Bill Detail Payment History Billing History Unbilled Toll Inquiry Actual Printed Bill (ivue( only)

12 E-bill Notifications Mass E Notification Message(s) to be sent to the customer when the Notify E-bill E Customers program is run after billing. A message will be sent to all accounts who have the E-Bill Flag set to yes and a valid E address on the Account screen. If an account is disconnected and has a balance a notification will be sent.

13 E-Bill Highlights Payments can be made 24/7 Updates Real Time Customer Balance Immediate Authorization Creating the Payment 3 Step Process Back End Processing by Merchant Processor

14 E-bill Customers can pay with either credit card or E-check Contract is set up with the payment processor to determine which types of cards you will be accepting. CSR can key payments for the customer using their CSR login» Or payments can be made via the Virtual Terminal on the payment processor s s website

15 E-Bill New compliance standards Credit Card number must be encrypted No longer store the actual credit card number in the database Reference VISA website for further information ( from NISC dated ) 7» _management/cisp.html?it=l2 /business/accepting_vi sa/ops_risk_management/cisp_payment_application s%2ehtml Cardholder%20Information%20Security %20Program

16 E-Bill How far back can the customer view their bills? This is determined by the number of months stored on your database Can customer s s sign up on-line? Yes» address is required» The password will be ed to them

17 E-Bill Can the customer change their password on-line? Yes Can the customer view their unbilled toll? Yes!» Recent release How current is the information on the E-Bill E system? E-Bill is real time. Any payments posted to the account are reflected immediately on the screen.

18 E-Bill Can a payment be backed out when made online? Yes» If the payment hasn t t settled at the processing company you can void it online and then back it out of ivue» If the payment has already settled you can key a credit entry online and then back it out of ivue

19 Inquiry

20 Questions? Please fill out your evaluation forms! Thanks for Attending!

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