Ann ccmc 01/01 S n Fctà SCIENZE BANCARIE, FINANZIARIE E ASSICURATIE Cs Lu ECONOIA DEI ERCATI E DEGLI INTEREDIARI FINANZIARI (L) Dt stzn t 01/10/01 UNIERSITA' CATTOLICA DEL SACRO CUORE utzn ssfzn g stunt (Lgg 0/1) Rpg vutzn fnt Ann ccmc 01/01 S n Fctà: SCIENZE BANCARIE, FINANZIARIE E ASSICURATIE Cs Lu: ECONOIA DEI ERCATI E DEGLI INTEREDIARI FINANZIARI (L) Tt qustn cmpt p Cs Lu 1 Insgnmnt/cnt vutt ffnt Cs Lu L spst sn gggt n bs pcntu fqunz cht g stunt, nvun csì t ppzn: 1) ch h cht un fqunz nf % zn svt, h spst s mn szn "OTIAZIONI ALLA FREQUENZA LIITATA"; ) ch h cht un fqunz % 0% zn svt, h spst s mn szn "OTIAZIONI ALLA FREQUENZA LIITATA" s qu vutzn 'nsgnmnt. Qust stunt, n'bzn t, sn stt spt g t ch hnn cht un fqunz zn s nf s sup; ) ch h cht un fqunz sup 0% zn svt, h spst s mn vutzn 'nsgnmnt. L mn sn stt gguppt n szn; p cscun ss vn ptt: - stbuzn fqunz pcntu spst, cct sptt tt spnnt sng mn; - m tmtc, v ccb, v ssfzn,, ch sn stt bbnt spttvmnt mtà spst "Dcsmnt Sì", "Pù Sì ch NO", "Pù NO ch Sì" "Dcsmnt NO"; - v m cnfnt, stnt t LT L, cct su tttà g nsgnmnt Fctà;.A.: Assut I.S.: Inc Snttc Pgn 1
Pt 1: FREQUENZA DEI RISPONDENTI D.1: Cn qu fqunz h sgut zn qust nsgnmnt? Hw much f th cus yu ttn? n % // D % 0% // D 1% % // Pù % // Lss thn % Btwn % n 0% Btwn 1% n % thn % Tt. % % % %.A. 1,, 1,, 1 OTIAZIONI ALLA FREQUENZA LIITATA DISTRIBUZIONE PERCENTUALE DELLE RISPOSTE Sì // Ys Tt. %.A. G.1: Avv gà fquntt n pcnz I h y ttn th cus n pvus ccsn % 0% mn %, G.: tv v Wk-t sns % 0% 1 1 mn %, G.: L' zn svppst qu un t nsgnmnt Th tmtb vpp wth nth cus % 0% 1 1 mn %, G.: H nttt fqunz zn p ppm n m gut pv sm nfcs/ntm qust t nsgnmnt I % 0% stpp ttnng th cus n t pp f m-cus tsts f ths th cuss mn % G.: H ps ntss fqunz cus cntnut cs I st ntst bcus f th cus cntnt % 0% mn %, G.: H ps ntss fqunz cus mtà ttch ttt I st ntst bcus f th wy th cus ws tught % 0% 1 1 mn %, G.: L cnzn gstch (ffmnt u, cc.) hnn s mpssb un fqunz pfcu Th cntns n whch ssns tk pc % 0% scug ttnnc.g. vcw cssms tc. mn % 11, G.: L cnzn gstch gnzztv gt svz suppt (bbtch, u stu, cmput ch sn utzzt g stunt cc.) hnn % 0% s ffcts un fqunz pfcu Attnnc ws ffcut u t gstc n gnstn ssus gng suppt svcs such s bs, mn % stuy ms, cmputs f stunt us tc. 1, G.: L cnzn gstch gnzztv gt svz stzn (ffmnt mns b cc.) hnn s ffcts un fqunz % 0% pfcu Attnnc ws ffcut u t gstc n gnstn ssus gng f n bvg svcs, such s cw cntns n mn % cfts 11, G.10: tv psn gt sptt ch nn c'ntn cn 'unvstà Psn sns nt nk t th unvsty % 0% mn % 1, G.11: Nn tng ut fqunt; m bst stu su tst I n't thnk t s ncssy t ttn ssns; I ny n t stuy th mt n th % 0% ng st mn % 0, G.1: H fquntt cs n'mbt pgmm Esmus I ttn th cus s pt f th Esmus pgmm % 0% mn % 1, Pgn
Pt : SODDISFAZIONE COPLESSIA E ASPETTI DI CONTESTO A.1: E' cmpssvmnt ssftt zn ch sn stt tnut cnt ch st vutn? Ov, yu stsf wth th ssns tht ws tught by th ctu tht yu vutng? A.: A'nz 'nsgnmnt, ntsst g gmnt nct n pgmm? At th bgnnng f ths cus, w yu ntst n th tpcs st n th cus scptn? B.1: L cnscnz pssut sn sutt suffcnt p cmpnsn g gmnt tttt 'nz cs? D yu hv suffcnt knwg t unstn th tpcs t wth t th bgnnng f th cus? ALORI EDI DI CONFRONTO (I.S.) Tt. C Fc % % % %.A. pù 0% 0, 10,, 1,, % 0% 1 100,, pù 0% 0,,, 1,1 1,, % 0% 1 1 100,1 pù 0%,,, 1, 1,, % 0% 1 100,, B.: Può spcfc qu cnscnz sn sutt nsuffcnt: Ps spcfy whch s f yu bckgun knwg w nt f n qut v: B.: L cnscnz pmn pssut sn futt : Th bckgun knwg yu h f ths subjct ws th sut f: DISTRIBUZIONE DELLE RISPOSTE.A. DISTRIBUZIONE PERCENTUALE DELLE RISPOSTE Nzn Un stu vt pcnt stu t stss scpn // scpn // Infmtn Pvus v fm stuy f th th stuy f sm subjct th subjcts Tt. % %.A. pù 0%,1, 10 % 0% 100 Pgn
Pt : RELAZIONE CON IL DOCENTE ALORI EDI DI CONFRONTO (I.S.) Tt. C Fc % % % %.A. C.1: I cnt è puntu 'nz zn? D th ctu v pù 0% 1,,, 0,1 1,, punctuy f th bgnnng f th ssns? % 0% 1 100,, C.: I cnt ttt g stunt cn sptt? W th stunts tt pù 0%,, 0, 1,, spctfuy by th ctu? % 0% 1 1 100,, C.: I cnt spn g gmnt n m ch? D th ctu xpn pù 0%,, 10,, 1,, tpcs cy? % 0% 1 1 100,,1 C.: I cnt stm/mtv 'ntss vs g gmnt? D th ctu pù 0%,,, 1,, stmut ntst n th cus tpcs? % 0% 1 100,, C.: I cnt spn suntmnt chst chmnt? D th pù 0%,1,, 0, 1,, ctu spn wth t cfctn whn sk? % 0% 0 100,, ALORI EDI DI CONFRONTO (I.S.) Dmn nn cngunt Tt. C Fc % % % % %.A. C.: I cnt ccmpgn fquntmnt tttzn tm cn smp pù 0%,,, 1, 1,, cs ptc? D th ctu ftn mk cnct xmps f th tpcs t % 0% wth? 1 100,,1 C.: Rtn ch unt cs s ncggt ptcpzn ttv g stunt ttc (scussn, mn chmnt, cch nvu sctt tc.)? D yu thnk tht stunts w ncug t tk n ctv pt n th nng stutn.g. n scussns, thugh qustns, thugh nvu wttn sch, tc? ALORI EDI DI CONFRONTO (I.S.) Tt. C Fc % % % %.A. pù 0%,1 0,, 1, 1,, % 0% 1 100,, Cttstch pp cs // Chctstcs f th cus Cttstch cnt // Chctstcs f th ctu Num g stunt n u // Numb f stunts n css At // Oth % % % %.A. C..: Può nc qu ch scn è mtv pncp? Ps spcfy pù 0%,, 10 wht yu thnk th mn sn s Rspn s ch h spst 'Pù NO ch Sì' 'Dcsmnt NO' mn C. % 0%,1 0, Tt. Pgn
Pt : DOANDE FINALI ALORI EDI DI CONFRONTO (I.S.) Tt. C Fc % % % %.A. D.: G svgmnt ttvtà ttch sn stt spttt? W pù 0%,,, 0, 1,, tchng tmtbs h t? % 0% 1 100, D.: Rtn ch vntu ptzn svppszn sptt cntnut t nsgnmnt sn stt ut fn 'ppnmnt? D yu thnk tht ny pttn vppng f cus cntnt wth th cntnt f th cuss ws usfu wth g t th nng pcss? ALORI EDI DI CONFRONTO (I.S.) Dmn nn cngunt Tt. C Fc % % % % %.A. pù 0%,,,1 1,1 1, 1,, % 0% 1 100,, ALORI EDI DI CONFRONTO (I.S.) Tt. C Fc % % % %.A. D.: I mt ttc è nct cn chzz n tmp ut p pù 0%,,, 1, 1,, ppzn 'sm? Ws th stuy mt cy cmmunct n g % 0% tm t pp f th xm? 100,, D.: I mt ttc è fcmnt pb? Ws th stuy mt sy pù 0% 0,,, 1, 1, t fn? % 0% 0 100,, // Nv Un vt // Onc Du vt // Twc T vt // Th tms Pù t vt // thn th tms % % % % %.A. D.: Qunt vt h cct cnt ng cvmnt? Hw mny pù 0%,, 1, 0, 0, 1 tms yu s th ctu ung hs/h ffc hus? % 0% 10 1 1 100 Smp // Awys Spss // Oftn Quch vt // Smtms // Nv Tt. % % % %.A. D..: H tvt cnt unt g cvmnt? Ws th ctu pù 0% 1,1 11,,,1 1 vb ung ffc hus? % 0%, 1, 1,, 1 Tt. E.1: Rsptt ct fmtv ssgnt qunttà v chst 'nsgnmnt è sutt ss: Cmp t th numb f cts ssgn t th cus, th munt f wk qu ws: L'nsgnmnt Sup // Ugu // Th sm Inf // Lss nn ttbusc CFU // Th cus Tt. s nt gv CFU % % % %.A. pù 0%,, 0,1 1 % 0% 1 100 Pgn
E.: L'nsgnmnt è stt svt n mn cnt cn qunt cht su st Wb? Ds th wy th cus ws v mtch th scptn nn? E.: L mtà 'sm sn stt fnt n m ch? Ws th xm ALORI EDI DI CONFRONTO (I.S.) Tt. C Fc % % % %.A. pù 0%,, 1, 0, 1,1,1 % 0% 1 100,, pù 0%,,, 1,, fmt cy xpn? % 0% 1 100,, DISTRIBUZIONE DELLE RISPOSTE.A. F.1: Qu tn sn g sptt pstv cs? Wht th pstv spcts f th cus? 10 F.: Qu tn sn g vntu sptt ctc mgb cs? Whch spcts f th cus cu b mpv? Whch spcts yu cns ngtvy? 1 F.: Qu tm tn vbb vut ss tttt mggmnt ppfnt unt cs p qu mtv: Whch tpcs yu thnk shu hv bn t wth t wth n gt pth ung th cus? Why? F.: H t ssvzn ch tn ut tsmtt cnt? Wht th bsvtns yu thnk wu b usfu f th ctu? Pgn
Cnfnt t g nsgnmnt Qust scn pt ppt cntn un s gfc ch pmttn cnfnt v m vs nsgnmnt vutt n CL p gn mn. N gfc s pt nch 'mpzz cmp ntqut (ppsntt bn zznt). In ptc p gn mn tutt v m vs nsgnmnt vutt n CL sn stt suvs n qut, ss n pt cntnnt stss num v: n pm qut nt pm % g nsgnmnt (qu ch hnn ttnut v pù bss ch qun s psznn stt bn zznt), n scn n tz qut succssv 0% (v 'ntn bn zznt) mnt n'utm qut nt 'utm % g nsgnmnt (qu ch hnn ttnut v pù t ch qun s psznn sp bn zznt).tutt gfc cnsn smnt spst t g stunt ch hnn cht v fquntt pù 0% zn. Pgn
Num qustn nzzt 00 100 101 100 1 0 1 1 1 Cc nsgnmnt Pgn
SODDISFAZIONE COPLESSIA E ASPETTI DI CONTESTO A.1: E' cmpssvmnt ssftt zn ch sn stt tnut cnt ch st vutn? Ov, yu stsf wth th ssns tht ws tught by th ctu tht yu vutng?,,,,,,,,,,,,,,1,1,,,,,,,,,1, Insgnmnt - Fsc :.1 - Pgn
A.: A'nz 'nsgnmnt, ntsst g gmnt nct n pgmm? At th bgnnng f ths cus, w yu ntst n th tpcs st n th cus scptn?,,,,,,,,,,1,1,,,,,,,,,,,,,,,, Insgnmnt - Fsc :. -. Pgn 10
B.1: L cnscnz pssut sn sutt suffcnt p cmpnsn g gmnt tttt 'nz cs? D yu hv suffcnt knwg t unstn th tpcs t wth t th bgnnng f th cus?,,,,,,1,,,,,,,,,,,,,,,,,,, Insgnmnt - Fsc :. -. Pgn 11
RELAZIONE CON IL DOCENTE C.1: I cnt è puntu 'nz zn? D th ctu v punctuy f th bgnnng f th ssns?,,,,,,,,,,,,,,,,,,,,,,,,,,, Insgnmnt - Fsc :. -. Pgn 1
C.: I cnt ttt g stunt cn sptt? W th stunts tt spctfuy by th ctu?,,,,,,,,,,,,,,,,,,,,,,1,,,1,,, Insgnmnt - Fsc :. -. Pgn 1
C.: I cnt spn g gmnt n m ch? D th ctu xpn tpcs cy?,,,,,,,,,,1,,,,,,,,,,,,,,,,,,, Insgnmnt - Fsc :. -. Pgn 1
C.: I cnt stm/mtv 'ntss vs g gmnt? D th ctu stmut ntst n th cus tpcs?,,,,,,,1,,,,,,,,,,,1,,,,,,,, Insgnmnt - Fsc :. - Pgn 1
C.: I cnt spn suntmnt chst chmnt? D th ctu spn wth t cfctn whn sk?,,,,,,,,,,,,,,,1,,,,,,,,,,,, Insgnmnt - Fsc :. -. Pgn 1
C.: I cnt ccmpgn fquntmnt tttzn tm cn smp cs ptc? D th ctu ftn mk cnct xmps f th tpcs t wth?,,,,,,,,,,,,,,,,,,,1,,,,1, Insgnmnt - Fsc :. -. Pgn 1
C.: Rtn ch unt cs s ncggt ptcpzn ttv g stunt ttc (scussn, mn chmnt, cch nvu sctt tc.)? D yu thnk tht stunts w ncug t tk n ctv pt n th nng stutn.g. n scussns, thugh qustns, thugh nvu wttn sch, tc?,,,,,,,,,,,,,,,,1,,,,,,,,,,,1 Insgnmnt - Fsc :. - Pgn 1
DOANDE FINALI D.: G svgmnt ttvtà ttch sn stt spttt? W tchng tmtbs h t?,,,,,,,,,,,,,,,,,,,,,,,1,1,,,,, Insgnmnt - Fsc :. -. Pgn 1
D.: Rtn ch vntu ptzn svppszn sptt cntnut t nsgnmnt sn stt ut fn 'ppnmnt? D yu thnk tht ny pttn vppng f cus cntnt wth th cntnt f th cuss ws usfu wth g t th nng pcss?,,,,,,,1,,,,,,,,,,,,,,,,,,, Insgnmnt - Fsc :. -. Pgn 0
D.: I mt ttc è nct cn chzz n tmp ut p ppzn 'sm? Ws th stuy mt cy cmmunct n g tm t pp f th xm?,,,,,,,,,,,,,,1,,1,,,,,,,, Insgnmnt - Fsc :. -. Pgn 1
D.: I mt ttc è fcmnt pb? Ws th stuy mt sy t fn?,,,1,,,,,1,,,1,1,,,1,,,,1,,,,,, Insgnmnt - Fsc :. -. Pgn
E.: L'nsgnmnt è stt svt n mn cnt cn qunt cht su st Wb? Ds th wy th cus ws v mtch th scptn nn?,,,,,,,,,1,,,,,,,,,,,,,,,,,, Insgnmnt - Fsc :. -. Pgn
E.: L mtà 'sm sn stt fnt n m ch? Ws th xm fmt cy xpn?,,,,,1,,,,,,1,,,,,,,,,,,1,, Insgnmnt - Fsc :. -. Pgn