UNIVERSITA' CATTOLICA DEL SACRO CUORE

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1 Ann ccmc 01/01 S n Fctà ECONOIA Cs Lu ECONOIA DELLE IPRESE E DEI ERCATI (LT) Dt stzn t 01/10/01 UNIERSITA' CATTOLICA DEL SACRO CUORE utzn ssfzn g stunt (Lgg 0/1) Rpg vutzn fnt Ann ccmc 01/01 S n Fctà: ECONOIA Cs Lu: ECONOIA DELLE IPRESE E DEI ERCATI (LT) Tt qustn cmpt p Cs Lu 00 Insgnmnt/cnt vutt ffnt Cs Lu 1 L spst sn gggt n bs pcntu fqunz cht g stunt, nvun csì t ppzn: 1) ch h cht un fqunz nf % zn svt, h spst s mn szn "OTIAZIONI ALLA FREQUENZA LIITATA"; ) ch h cht un fqunz % 0% zn svt, h spst s mn szn "OTIAZIONI ALLA FREQUENZA LIITATA" s qu vutzn 'nsgnmnt. Qust stunt, n'bzn t, sn stt spt g t ch hnn cht un fqunz zn s nf s sup; ) ch h cht un fqunz sup 0% zn svt, h spst s mn vutzn 'nsgnmnt. L mn sn stt gguppt n szn; p cscun ss vn ptt: - stbuzn fqunz pcntu spst, cct sptt tt spnnt sng mn; - m tmtc, v ccb, v ssfzn,, ch sn stt bbnt spttvmnt mtà spst "Dcsmnt Sì", "Pù Sì ch NO", "Pù NO ch Sì" "Dcsmnt NO"; - v m cnfnt, stnt t LT L, cct su tttà g nsgnmnt Fctà;.A.: Assut I.S.: Inc Snttc Pgn 1

2 Pt 1: FREQUENZA DEI RISPONDENTI D.1: Cn qu fqunz h sgut zn qust nsgnmnt? Hw much f th cus yu ttn? n % // D % 0% // D 1% % // Pù % // Lss thn % Btwn % n 0% Btwn 1% n % thn % Tt. % % % %.A.,, 0,, 00 OTIAZIONI ALLA FREQUENZA LIITATA DISTRIBUZIONE PERCENTUALE DELLE RISPOSTE Sì // Ys Tt. %.A. G.1: tv v Wk-t sns % 0% 1, mn %, 1 G.: L' zn svppst qu un t nsgnmnt Th tmtb vpp wth nth cus % 0% 1, mn % 1, 10 G.: H nttt fqunz zn p ppm n m gut pv sm nfcs/ntm qust t nsgnmnt I % 0%, 1 stpp ttnng th cus n t pp f m-cus tsts f ths th cuss mn %, 1 G.: H ps ntss fqunz cus cntnut cs I st ntst bcus f th cus cntnt % 0%, mn %, 1 G.: H ps ntss fqunz cus mtà ttch ttt I st ntst bcus f th wy th cus ws tught % 0%,1 mn %, 1 G.: L cnzn gstch (ffmnt u, cc.) hnn s mpssb un fqunz pfcu Th cntns n whch ssns tk pc % 0% 10, scug ttnnc.g. vcw cssms tc. mn % 11, 0 G.: L cnzn gstch gnzztv gt svz suppt (bbtch, u stu, cmput ch sn utzzt g stunt cc.) hnn % 0% 11 s ffcts un fqunz pfcu Attnnc ws ffcut u t gstc n gnstn ssus gng suppt svcs such s bs, mn % stuy ms, cmputs f stunt us tc. 11, G.: L cnzn gstch gnzztv gt svz stzn (ffmnt mns b cc.) hnn s ffcts un fqunz % 0%, 1 pfcu Attnnc ws ffcut u t gstc n gnstn ssus gng f n bvg svcs, such s cw cntns n mn % cfts, G.: tv psn gt sptt ch nn c'ntn cn 'unvstà Psn sns nt nk t th unvsty % 0%, 11 mn %, G.10: Nn tng ut fqunt; m bst stu su tst I n't thnk t s ncssy t ttn ssns; I ny n t stuy th mt n th % 0%, ng st mn %, 1 G.11: H fquntt cs n'mbt pgmm Esmus I ttn th cus s pt f th Esmus pgmm % 0%, mn % DISTRIBUZIONE DELLE RISPOSTE.A. G.1.: Inch t mtvzn Ps nct th sns Pgn

3 Pt : SODDISFAZIONE COPLESSIA E ASPETTI DI CONTESTO A.1: E' cmpssvmnt ssftt zn ch sn stt tnut cnt ch st vutn? Ov, yu stsf wth th ssns tht ws tught by th ctu tht yu vutng? A.: A'nz 'nsgnmnt, ntsst g gmnt nct n pgmm? At th bgnnng f ths cus, w yu ntst n th tpcs st n th cus scptn? B.1: L cnscnz pssut sn sutt suffcnt p cmpnsn g gmnt tttt 'nz cs? D yu hv suffcnt knwg t unstn th tpcs t wth t th bgnnng f th cus? ALORI EDI DI CONFRONTO (I.S.) Tt. C Fc % % % %.A. pù 0%,, 10, 1, 11,, % 0% 1,,,,1, pù 0% 1,, 11,1 1, 11,, % 0%,,1 1,,, pù 0%,,, 1,1 11,, % 0%,,,,,1 B.: Può spcfc qu cnscnz sn sutt nsuffcnt: Ps spcfy whch s f yu bckgun knwg w nt f n qut v: B.: L cnscnz pmn pssut sn futt : Th bckgun knwg yu h f ths subjct ws th sut f: DISTRIBUZIONE DELLE RISPOSTE.A. DISTRIBUZIONE PERCENTUALE DELLE RISPOSTE Nzn Un stu vt pcnt stu t stss scpn // scpn // Infmtn Pvus v fm stuy f th th stuy f sm subjct th subjcts Tt. % %.A. pù 0%,, 11 % 0%, 0, Pgn

4 Pt : RELAZIONE CON IL DOCENTE ALORI EDI DI CONFRONTO (I.S.) Tt. C Fc % % % %.A. C.1: I cnt è puntu 'nz zn? D th ctu v pù 0%,,, 0, 11,, punctuy f th bgnnng f th ssns? % 0%,,, C.: I cnt ttt g stunt cn sptt? W th stunts tt pù 0%, 1, 0, 0, 11,, spctfuy by th ctu? % 0% 0,,, 0,,,1 C.: I cnt spn g gmnt n m ch? D th ctu xpn pù 0%, 1,,, 11,, tpcs cy? % 0%, 1, 1,,,,1 C.: Fqunt zn h s pù ntssnt cntnut pù 0% 1, 1,1 1,, 11,, 'nsgnmnt? Hs th ttnnc t th ssns m th cntnts f th % 0% tchng m ntstng? 1, 0,,,,, C.: I cnt spn suntmnt chst chmnt? D th pù 0%,, 0, 11,1 ctu spn wth t cfctn whn sk? % 0%,, 1,,, ALORI EDI DI CONFRONTO (I.S.) Dmn nn cngunt Tt. C Fc % % % % %.A. C.: I cnt ccmpgn fquntmnt tttzn tm cn smp pù 0%,,,1 1 1, 11,, cs ptc? D th ctu ftn mk cnct xmps f th tpcs t % 0% wth?, 1, 11, 1,,1, ALORI EDI DI CONFRONTO (I.S.) Tt. C Fc % % % %.A. C.: N cs zn è stt pssb ntvn ptcp pù 0% 0, 1, 0, 11,, ttvmnt? Ws t pssb t ptcpt ctvy ung th ssns? % 0%,, 1,,1, Cttstch pp cs // Chctstcs f th cus Cttstch cnt // Chctstcs f th ctu Num g stunt n u // Numb f stunts n css At // Oth % % % %.A. C..: Può nc qu ch scn è mtv pncp? Ps spcfy pù 0%,1 1, 1,, 1 wht yu thnk th mn sn s Rspn s ch h spst 'Pù NO ch Sì' 'Dcsmnt NO' mn C. % 0%,, 0,, Itn // Itn Ings // Engsh At ngu // Oth ngug Tt. % % %.A. C.: In ch ngu è gt 'nsgnmnt? In whch ngug ws th cus pù 0%, 0,1 11 v? % 0%, 0, Tt. % % % %.A. C.: Rtn ch cnt s spm n m ctt funt? D yu thnk pù 0% th ctu spks ccty n funty? % 0% Tt. Pgn

5 C.10: Rtn ch cnt bb un'gut cnscnz, n ngu stn, tmn tcnc spcfc mt? D yu thnk th ctu hs sutb knwg f th tchnc n spcfc tms f th subjct n th fgn ngug? Tt. % % % %.A. pù 0% % 0% Pgn

6 Pt : DOANDE FINALI ALORI EDI DI CONFRONTO (I.S.) Tt. C Fc % % % %.A. D.: G svgmnt ttvtà ttch sn stt spttt? W pù 0%, 1, 0,1 11,, tchng tmtbs h t? % 0%,,, 0,,, D.: Rtn ch vntu ptzn svppszn sptt cntnut t nsgnmnt sn stt ut fn 'ppnmnt? D yu thnk tht ny pttn vppng f cus cntnt wth th cntnt f th cuss ws usfu wth g t th nng pcss? ALORI EDI DI CONFRONTO (I.S.) Dmn nn cngunt Tt. C Fc % % % % %.A. pù 0%,,, 1, 1, 11,, % 0% 1,1, 1,, 1,, ALORI EDI DI CONFRONTO (I.S.) Tt. C Fc % % % %.A. D.: I mt ttc è nct cn chzz n tmp ut p pù 0%,, 1, 11,, ppzn 'sm? Ws th stuy mt cy cmmunct n g % 0% tm t pp f th xm?,,,,, // Nv Un vt // Onc Du vt // Twc T vt // Th tms Pù t vt // thn th tms % % % % %.A. D.: Qunt vt h cct cnt ng cvmnt? Hw mny pù 0%,, 1,1 0, 0, 11 tms yu s th ctu ung hs/h ffc hus? % 0%,, 1, 0, Smp // Awys Spss // Oftn Quch vt // Smtms // Nv Tt. % % % %.A. D..: H tvt cnt unt g cvmnt? Ws th ctu pù 0%, 1, 1 vb ung ffc hus? % 0%,, 1,, 1 E.: L'nsgnmnt è stt svt n mn cnt cn qunt cht su st Wb? Ds th wy th cus ws v mtch th scptn nn? E.: L mtà 'sm sn stt fnt n m ch? Ws th xm ALORI EDI DI CONFRONTO (I.S.) Tt. C Fc % % % %.A. pù 0%,,, 0, 11,1,1 % 0%,,1, 0,,1, pù 0%,,1,, 11,, fmt cy xpn? % 0% 1, 0, 1,,1,, Tt. Pgn

7 DISTRIBUZIONE DELLE RISPOSTE.A. F.1: Inch g sptt pstv cs Ps nct th pstv spcts f th cus 1 F.: Inch g vntu sptt ctc cs g gmnt ppfn mggmnt Ps nct th ctc spcts f th cus th 11 mtts t msty pn Pgn

8 Cnfnt t g nsgnmnt Qust scn pt ppt cntn un s gfc ch pmttn cnfnt v m vs nsgnmnt vutt n CL p gn mn. N gfc s pt nch 'mpzz cmp ntqut (ppsntt bn zznt). In ptc p gn mn tutt v m vs nsgnmnt vutt n CL sn stt suvs n qut, ss n pt cntnnt stss num v: n pm qut nt pm % g nsgnmnt (qu ch hnn ttnut v pù bss ch qun s psznn stt bn zznt), n scn n tz qut succssv 0% (v 'ntn bn zznt) mnt n'utm qut nt 'utm % g nsgnmnt (qu ch hnn ttnut v pù t ch qun s psznn sp bn zznt).tutt gfc cnsn smnt spst t g stunt ch hnn cht v fquntt pù 0% zn. Pgn

9 Num qustn nzzt Cc nsgnmnt Pgn

10 SODDISFAZIONE COPLESSIA E ASPETTI DI CONTESTO A.1: E' cmpssvmnt ssftt zn ch sn stt tnut cnt ch st vutn? Ov, yu stsf wth th ssns tht ws tught by th ctu tht yu vutng?,,,,,1,,,,,,,,,1,1 Insgnmnt - Fsc :. -. Pgn 10

11 A.: A'nz 'nsgnmnt, ntsst g gmnt nct n pgmm? At th bgnnng f ths cus, w yu ntst n th tpcs st n th cus scptn?,,,,,,,,,,,,, Insgnmnt - Fsc :. -. Pgn 11

12 B.1: L cnscnz pssut sn sutt suffcnt p cmpnsn g gmnt tttt 'nz cs? D yu hv suffcnt knwg t unstn th tpcs t wth t th bgnnng f th cus?,,,,,,,,,,,,,,1 Insgnmnt - Fsc :. -. Pgn 1

13 RELAZIONE CON IL DOCENTE C.1: I cnt è puntu 'nz zn? D th ctu v punctuy f th bgnnng f th ssns?,,,,,,1,,,,,,,,, Insgnmnt - Fsc :.1 -. Pgn 1

14 C.: I cnt ttt g stunt cn sptt? W th stunts tt spctfuy by th ctu?,,1,,,,,,,,,,,,, Insgnmnt - Fsc :. -. Pgn 1

15 C.: I cnt spn g gmnt n m ch? D th ctu xpn tpcs cy?,,,,,,,,,,,,1,, Insgnmnt - Fsc :. - Pgn 1

16 C.: Fqunt zn h s pù ntssnt cntnut 'nsgnmnt? Hs th ttnnc t th ssns m th cntnts f th tchng m ntstng?,,,,,,,,,,,1,, Insgnmnt - Fsc : -. Pgn 1

17 C.: I cnt spn suntmnt chst chmnt? D th ctu spn wth t cfctn whn sk?,,,,,,,,,,,,,,,1 Insgnmnt - Fsc :. -. Pgn 1

18 C.: I cnt ccmpgn fquntmnt tttzn tm cn smp cs ptc? D th ctu ftn mk cnct xmps f th tpcs t wth?,,,,,1,1,,,,1,,,,1 Insgnmnt - Fsc :. -.1 Pgn 1

19 C.: N cs zn è stt pssb ntvn ptcp ttvmnt? Ws t pssb t ptcpt ctvy ung th ssns?,,,,,,,,,,,,,,1, Insgnmnt - Fsc :. -. Pgn 1

20 DOANDE FINALI D.: G svgmnt ttvtà ttch sn stt spttt? W tchng tmtbs h t?,,1,,,,,,,,,,,,, Insgnmnt - Fsc :. -. Pgn 0

21 D.: Rtn ch vntu ptzn svppszn sptt cntnut t nsgnmnt sn stt ut fn 'ppnmnt? D yu thnk tht ny pttn vppng f cus cntnt wth th cntnt f th cuss ws usfu wth g t th nng pcss?,,,,,,,,,,,,1,,,, Insgnmnt - Fsc :. -. Pgn 1

22 D.: I mt ttc è nct cn chzz n tmp ut p ppzn 'sm? Ws th stuy mt cy cmmunct n g tm t pp f th xm?,,,,,1,,,1,,1, Insgnmnt - Fsc :. -.1 Pgn

23 E.: L'nsgnmnt è stt svt n mn cnt cn qunt cht su st Wb? Ds th wy th cus ws v mtch th scptn nn?,,,,1,,,,,,,,,, Insgnmnt - Fsc : -. Pgn

24 E.: L mtà 'sm sn stt fnt n m ch? Ws th xm fmt cy xpn?,,,,1,,,1,,,,,,, Insgnmnt - Fsc :. -.1 Pgn