Ann ccmc 01/01 S n Fctà SCIENZE BANCARIE, FINANZIARIE E ASSICURATIE Cs Lu BANKING AND FINANCE (L) Dt stzn t 01/10/01 UNIERSITA' CATTOLICA DEL SACRO CUORE utzn ssfzn g stunt (Lgg 0/1) Rpg vutzn fnt Ann ccmc 01/01 S n Fctà: SCIENZE BANCARIE, FINANZIARIE E ASSICURATIE Cs Lu: BANKING AND FINANCE (L) Tt qustn cmpt p Cs Lu 1 Insgnmnt/cnt vutt ffnt Cs Lu 1 L spst sn gggt n bs pcntu fqunz cht g stunt, nvun csì t ppzn: 1) ch h cht un fqunz nf % zn svt, h spst s mn szn "OTIAZIONI ALLA FREQUENZA LIITATA"; ) ch h cht un fqunz % 0% zn svt, h spst s mn szn "OTIAZIONI ALLA FREQUENZA LIITATA" s qu vutzn 'nsgnmnt. Qust stunt, n'bzn t, sn stt spt g t ch hnn cht un fqunz zn s nf s sup; ) ch h cht un fqunz sup 0% zn svt, h spst s mn vutzn 'nsgnmnt. L mn sn stt gguppt n szn; p cscun ss vn ptt: - stbuzn fqunz pcntu spst, cct sptt tt spnnt sng mn; - m tmtc, v ccb, v ssfzn,, ch sn stt bbnt spttvmnt mtà spst "Dcsmnt Sì", "Pù Sì ch NO", "Pù NO ch Sì" "Dcsmnt NO"; - v m cnfnt, stnt t LT L, cct su tttà g nsgnmnt Fctà;.A.: Assut I.S.: Inc Snttc Pgn 1
Pt 1: FREQUENZA DEI RISPONDENTI D.1: Cn qu fqunz h sgut zn qust nsgnmnt? Hw much f th cus yu ttn? n % // D % 0% // D 1% % // Pù % // Lss thn % Btwn % n 0% Btwn 1% n % thn % Tt. % % % %.A. 0,, 11,, 1 OTIAZIONI ALLA FREQUENZA LIITATA DISTRIBUZIONE PERCENTUALE DELLE RISPOSTE Sì // Ys Tt. %.A. G.1: tv v Wk-t sns % 0% 1, 1 mn %, G.: L' zn svppst qu un t nsgnmnt Th tmtb vpp wth nth cus % 0% 1,1 1 mn % 1, G.: H nttt fqunz zn p ppm n m gut pv sm nfcs/ntm qust t nsgnmnt I % 0% 0, stpp ttnng th cus n t pp f m-cus tsts f ths th cuss mn %, G.: H ps ntss fqunz cus cntnut cs I st ntst bcus f th cus cntnt % 0%, 1 mn % 1, G.: H ps ntss fqunz cus mtà ttch ttt I st ntst bcus f th wy th cus ws tught % 0%, mn % 1, G.: L cnzn gstch (ffmnt u, cc.) hnn s mpssb un fqunz pfcu Th cntns n whch ssns tk pc % 0% 11, scug ttnnc.g. vcw cssms tc. mn %, 0 G.: L cnzn gstch gnzztv gt svz suppt (bbtch, u stu, cmput ch sn utzzt g stunt cc.) hnn % 0% 1, s ffcts un fqunz pfcu Attnnc ws ffcut u t gstc n gnstn ssus gng suppt svcs such s bs, mn % stuy ms, cmputs f stunt us tc., G.: L cnzn gstch gnzztv gt svz stzn (ffmnt mns b cc.) hnn s ffcts un fqunz % 0%, pfcu Attnnc ws ffcut u t gstc n gnstn ssus gng f n bvg svcs, such s cw cntns n mn % cfts,1 11 G.: tv psn gt sptt ch nn c'ntn cn 'unvstà Psn sns nt nk t th unvsty % 0%, mn %,1 G.10: Nn tng ut fqunt; m bst stu su tst I n't thnk t s ncssy t ttn ssns; I ny n t stuy th mt n th % 0%, 1 ng st mn % 0, G.11: H fquntt cs n'mbt pgmm Esmus I ttn th cus s pt f th Esmus pgmm % 0%, mn % 1, DISTRIBUZIONE DELLE RISPOSTE.A. G.1.: Inch t mtvzn Ps nct th sns Pgn
Pt : SODDISFAZIONE COPLESSIA E ASPETTI DI CONTESTO A.1: E' cmpssvmnt ssftt zn ch sn stt tnut cnt ch st vutn? Ov, yu stsf wth th ssns tht ws tught by th ctu tht yu vutng? A.: A'nz 'nsgnmnt, ntsst g gmnt nct n pgmm? At th bgnnng f ths cus, w yu ntst n th tpcs st n th cus scptn? B.1: L cnscnz pssut sn sutt suffcnt p cmpnsn g gmnt tttt 'nz cs? D yu hv suffcnt knwg t unstn th tpcs t wth t th bgnnng f th cus? ALORI EDI DI CONFRONTO (I.S.) Tt. C Fc % % % %.A. pù 0%,, 10,1,,, % 0%, 0,, 1, 1,, pù 0%,, 11 1,,, % 0%,, 1,, 1,, pù 0%,, 1,,, % 0% 1,, 1,, 1,, B.: Può spcfc qu cnscnz sn sutt nsuffcnt: Ps spcfy whch s f yu bckgun knwg w nt f n qut v: B.: L cnscnz pmn pssut sn futt : Th bckgun knwg yu h f ths subjct ws th sut f: DISTRIBUZIONE DELLE RISPOSTE.A. DISTRIBUZIONE PERCENTUALE DELLE RISPOSTE Nzn Un stu vt pcnt stu t stss scpn // scpn // Infmtn Pvus v fm stuy f th th stuy f sm subjct th subjcts Tt. % %.A. pù 0% % 0% 0,, 1 Pgn
Pt : RELAZIONE CON IL DOCENTE ALORI EDI DI CONFRONTO (I.S.) Tt. C Fc % % % %.A. C.1: I cnt è puntu 'nz zn? D th ctu v pù 0% 0,,, 1,,, punctuy f th bgnnng f th ssns? % 0% 1 1, C.: I cnt ttt g stunt cn sptt? W th stunts tt pù 0%, 0,,1 1,,, spctfuy by th ctu? % 0%, 1, 1, 1,,1 C.: I cnt spn g gmnt n m ch? D th ctu xpn pù 0% 1,,,,,, tpcs cy? % 0% 0,, 1,, 1,, C.: Fqunt zn h s pù ntssnt cntnut pù 0%, 1, 1,,,1, 'nsgnmnt? Hs th ttnnc t th ssns m th cntnts f th % 0% tchng m ntstng?,,, 1, 1,, C.: I cnt spn suntmnt chst chmnt? D th pù 0% 0, 0,,,, ctu spn wth t cfctn whn sk? % 0%,,,, 1,, ALORI EDI DI CONFRONTO (I.S.) Dmn nn cngunt Tt. C Fc % % % % %.A. C.: I cnt ccmpgn fquntmnt tttzn tm cn smp pù 0% 0,1,1,,, cs ptc? D th ctu ftn mk cnct xmps f th tpcs t % 0% wth? 1 1,, 1,, ALORI EDI DI CONFRONTO (I.S.) Tt. C Fc % % % %.A. C.: N cs zn è stt pssb ntvn ptcp pù 0%,1,, 1,, ttvmnt? Ws t pssb t ptcpt ctvy ung th ssns? % 0%,,1 11, 1, 1,, Cttstch pp cs // Chctstcs f th cus Cttstch cnt // Chctstcs f th ctu Num g stunt n u // Numb f stunts n css At // Oth % % % %.A. C..: Può nc qu ch scn è mtv pncp? Ps spcfy pù 0%,,,, wht yu thnk th mn sn s Rspn s ch h spst 'Pù NO ch Sì' 'Dcsmnt NO' mn C. % 0%, 11,1, Itn // Itn Ings // Engsh At ngu // Oth ngug Tt. % % %.A. C.: In ch ngu è gt 'nsgnmnt? In whch ngug ws th cus pù 0% 0,, 0, v? % 0%,, 1 Tt. % % % %.A. C.: Rtn ch cnt s spm n m ctt funt? D yu thnk pù 0%,1,,1, th ctu spks ccty n funty? % 0%,1,,, 1 Tt. Pgn
C.10: Rtn ch cnt bb un'gut cnscnz, n ngu stn, tmn tcnc spcfc mt? D yu thnk th ctu hs sutb knwg f th tchnc n spcfc tms f th subjct n th fgn ngug? Tt. % % % %.A. pù 0%, 1,,1 1, % 0% 0,,, 1, 1 Pgn
Pt : DOANDE FINALI ALORI EDI DI CONFRONTO (I.S.) Tt. C Fc % % % %.A. D.: G svgmnt ttvtà ttch sn stt spttt? W pù 0%,,, 0,,, tchng tmtbs h t? % 0%,, 1, D.: Rtn ch vntu ptzn svppszn sptt cntnut t nsgnmnt sn stt ut fn 'ppnmnt? D yu thnk tht ny pttn vppng f cus cntnt wth th cntnt f th cuss ws usfu wth g t th nng pcss? ALORI EDI DI CONFRONTO (I.S.) Dmn nn cngunt Tt. C Fc % % % % %.A. pù 0%,, 0,, % 0% 1,, 1,1,, 1,, ALORI EDI DI CONFRONTO (I.S.) Tt. C Fc % % % %.A. D.: I mt ttc è nct cn chzz n tmp ut p pù 0%,,,,,, ppzn 'sm? Ws th stuy mt cy cmmunct n g % 0% tm t pp f th xm?, 0,, 1,,1 // Nv Un vt // Onc Du vt // Twc T vt // Th tms Pù t vt // thn th tms % % % % %.A. D.: Qunt vt h cct cnt ng cvmnt? Hw mny pù 0%,,,1 0, 1,1 tms yu s th ctu ung hs/h ffc hus? % 0%,, 1, 1 Smp // Awys Spss // Oftn Quch vt // Smtms // Nv Tt. % % % %.A. D..: H tvt cnt unt g cvmnt? Ws th ctu pù 0%,,,, 1 vb ung ffc hus? % 0% E.: L'nsgnmnt è stt svt n mn cnt cn qunt cht su st Wb? Ds th wy th cus ws v mtch th scptn nn? E.: L mtà 'sm sn stt fnt n m ch? Ws th xm ALORI EDI DI CONFRONTO (I.S.) Tt. C Fc % % % %.A. pù 0%,,, 1,, % 0%,,,, 1, pù 0% 0, 1, 10,,1,, fmt cy xpn? % 0%,,,, 1,, Tt. Pgn
DISTRIBUZIONE DELLE RISPOSTE.A. F.1: Inch g sptt pstv cs Ps nct th pstv spcts f th cus F.: Inch g vntu sptt ctc cs g gmnt ppfn mggmnt Ps nct th ctc spcts f th cus th 1 mtts t msty pn Pgn
Cnfnt t g nsgnmnt Qust scn pt ppt cntn un s gfc ch pmttn cnfnt v m vs nsgnmnt vutt n CL p gn mn. N gfc s pt nch 'mpzz cmp ntqut (ppsntt bn zznt). In ptc p gn mn tutt v m vs nsgnmnt vutt n CL sn stt suvs n qut, ss n pt cntnnt stss num v: n pm qut nt pm % g nsgnmnt (qu ch hnn ttnut v pù bss ch qun s psznn stt bn zznt), n scn n tz qut succssv 0% (v 'ntn bn zznt) mnt n'utm qut nt 'utm % g nsgnmnt (qu ch hnn ttnut v pù t ch qun s psznn sp bn zznt).tutt gfc cnsn smnt spst t g stunt ch hnn cht v fquntt pù 0% zn. Pgn
Num qustn nzzt 00 11 100 1 0 10 AA00 AA AA AA AA AA AA AA AA AA1 AA0 AA AA AA AA AA AA AA Cc nsgnmnt Pgn
SODDISFAZIONE COPLESSIA E ASPETTI DI CONTESTO A.1: E' cmpssvmnt ssftt zn ch sn stt tnut cnt ch st vutn? Ov, yu stsf wth th ssns tht ws tught by th ctu tht yu vutng?,,,,,,,,,,,,1,,, AA00 AA AA AA AA AA AA AA AA AA1 AA0 AA AA AA AA AA AA AA Insgnmnt - Fsc :. -. Pgn 10
A.: A'nz 'nsgnmnt, ntsst g gmnt nct n pgmm? At th bgnnng f ths cus, w yu ntst n th tpcs st n th cus scptn?,,,,,,,,,,,,,,,,,, AA00 AA AA AA AA AA AA AA AA AA1 AA0 AA AA AA AA AA AA AA Insgnmnt - Fsc :. -. Pgn 11
B.1: L cnscnz pssut sn sutt suffcnt p cmpnsn g gmnt tttt 'nz cs? D yu hv suffcnt knwg t unstn th tpcs t wth t th bgnnng f th cus?,,,1,,,,,,,,,,,,, AA00 AA AA AA AA AA AA AA AA AA1 AA0 AA AA AA AA AA AA AA Insgnmnt - Fsc :. -. Pgn 1
RELAZIONE CON IL DOCENTE C.1: I cnt è puntu 'nz zn? D th ctu v punctuy f th bgnnng f th ssns?,,,,,,,,,,,,,,,, AA00 AA AA AA AA AA AA AA AA AA1 AA0 AA AA AA AA AA AA AA Insgnmnt - Fsc : -. Pgn 1
C.: I cnt ttt g stunt cn sptt? W th stunts tt spctfuy by th ctu?,,,,,,,,,,,,,,, AA00 AA AA AA AA AA AA AA AA AA1 AA0 AA AA AA AA AA AA AA Insgnmnt - Fsc :. -. Pgn 1
C.: I cnt spn g gmnt n m ch? D th ctu xpn tpcs cy?,,,,,,,,,,,,,, AA00 AA AA AA AA AA AA AA AA AA1 AA0 AA AA AA AA AA AA AA Insgnmnt - Fsc :. -. Pgn 1
C.: Fqunt zn h s pù ntssnt cntnut 'nsgnmnt? Hs th ttnnc t th ssns m th cntnts f th tchng m ntstng?,,,,,,,,,,,,,,, AA00 AA AA AA AA AA AA AA AA AA1 AA0 AA AA AA AA AA AA AA Insgnmnt - Fsc :. - Pgn 1
C.: I cnt spn suntmnt chst chmnt? D th ctu spn wth t cfctn whn sk?,,1,,,,,,,,,1,,,,,, AA00 AA AA AA AA AA AA AA AA AA1 AA0 AA AA AA AA AA AA AA Insgnmnt - Fsc :. -. Pgn 1
C.: I cnt ccmpgn fquntmnt tttzn tm cn smp cs ptc? D th ctu ftn mk cnct xmps f th tpcs t wth?,,,,,,,,,,,,,, AA00 AA AA AA AA AA AA AA AA AA1 AA0 AA AA AA AA AA AA AA Insgnmnt - Fsc :. -. Pgn 1
C.: N cs zn è stt pssb ntvn ptcp ttvmnt? Ws t pssb t ptcpt ctvy ung th ssns?,,,,,,,,,,1,,,, AA00 AA AA AA AA AA AA AA AA AA1 AA0 AA AA AA AA AA AA AA Insgnmnt - Fsc :. -. Pgn 1
DOANDE FINALI D.: G svgmnt ttvtà ttch sn stt spttt? W tchng tmtbs h t?,,,,,,,,,,,,1,1,,,, AA00 AA AA AA AA AA AA AA AA AA1 AA0 AA AA AA AA AA AA AA Insgnmnt - Fsc : -. Pgn 0
D.: Rtn ch vntu ptzn svppszn sptt cntnut t nsgnmnt sn stt ut fn 'ppnmnt? D yu thnk tht ny pttn vppng f cus cntnt wth th cntnt f th cuss ws usfu wth g t th nng pcss?,,,,,,,,,1,,,1,,,, AA00 AA AA AA AA AA AA AA AA AA1 AA0 AA AA AA AA AA AA AA Insgnmnt - Fsc :.1 -. Pgn 1
D.: I mt ttc è nct cn chzz n tmp ut p ppzn 'sm? Ws th stuy mt cy cmmunct n g tm t pp f th xm?,,1,1,,,,,,,,,1,,, AA00 AA AA AA AA AA AA AA AA AA1 AA0 AA AA AA AA AA AA AA Insgnmnt - Fsc :. -. Pgn
E.: L'nsgnmnt è stt svt n mn cnt cn qunt cht su st Wb? Ds th wy th cus ws v mtch th scptn nn?,,,,,,,,,,,,,,,, AA00 AA AA AA AA AA AA AA AA AA1 AA0 AA AA AA AA AA AA AA Insgnmnt - Fsc :. -. Pgn
E.: L mtà 'sm sn stt fnt n m ch? Ws th xm fmt cy xpn?,,,,,,,,,,,,,,1,, AA00 AA AA AA AA AA AA AA AA AA1 AA0 AA AA AA AA AA AA AA Insgnmnt - Fsc :. -. Pgn