Direttore Prof. Alessandro Cicognani

Транскрипт

1 Pag. /47 L Organizzazione... 3 Il personale... 5 Di cosa ci occupiamo... 6 Il reparto di degenza di endocrinologia pediatrica... 9 Il reparto di degenza di pediatria generale Il day hospital di Endocrinologia Pediatrica L ambulatorio di pediatria generale L ambulatorio per le visite endocrinologiche Il centro clinico regionale di riferimento per lo screening neonatale delle malattie endocrino-metaboliche L ambulatorio di AUXOLOGIA,SINDROMOLOGIA E SINDROMI RARE L ambulatorio di consulenza Psicologica L ambulatorio di Diabetologia Pediatrica L ambulatorio di ENDOCRINOLOGIA PEDIATRICA L ambulatorio di Pneumologia pediatrica L ambulatorio di Nefrologia Pediatrica LABORATORIO DI GENETICA MOLECOLARE I processi/ percorsi diagnostici terapeutici assistenziali I RISULTATI Cosa pensano di Noi... 45!"#$%%%%%%%%%

2 Pag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

3 Pag. /47 +, 7/!!""4&"8 &- Segreteria: tel e fax , Direzione [email protected] sito web: 0!*-"*3*)(*!""""&**",((,,,*"! )(!))1"((/!,*) ('*.!/ $"," )"*"!,")(,*)"&(*,")(,*),!"/" )"7!69,*(8)1"!"/"'&(*(" ## ## "##!&#! ##!!./0$ #!&##'#%!1#-#!!"#!##'#%## '!!!./2. & 3"#4 "#!# "# #-! 5,"#!!# 1!##-! 1!#"!'#!) +#+!!#"!#! 1!#61#"!#4 78!$!$!## 7+! "! 71#!"# 7!"# 7!"# 7!"# 71##!! ")!#'!! #! "##!!'

4 Pag. :/47 &##'#% 1!#!"* "!## '! ""!1"

5 Pag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

6 Pag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

7 Pag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

8 Pag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

9 Pag. /47 & "1!4.! +####='*"(( # #'#*( ("#>/"!*")"!*!"(,"*""!)!(/"*)*!"8!$""!H!7,,!"!)1""("*"*/"!"("8 ")(!!I,")!"*&!*!".*!!I!#@;2>>:> 84@;2>>::: 1 4!..I! '/!!)"8 -"##((&!"D"?("!"D"A)!*!&*-,,,*"! (""),&/"!* "!"/!**("*"*/"!"(""((,*",,0!*-"* **-"("*,,(/""(@J"!*")"/*""(",*!*"@J "!*")"!&/"!,")!(","/&"!*(*-# '#"),&!")"(!*)),"*).)!,"! )!,&("!,")(,*).&")!)**("))&!*""&!,")(,* "((0!*-"*,"*(/")1")1"!()"&/"!*",!( )1"*),'"*).()/()").(!,&$)"!,&"!())&*.("*,!"/!,*)*.(""!2"*/""(((",)"!*" '"#3",,*&!")"((0!*-"*,*,")(,*)*"("()"/*"!/!)!)*)!( )!*"*")!)!$"",*).!,&,,"!.)!&!!$""""("*!)!(/ ")"("*.!,""(",!("!$"",*).,*'(,)!( *-/!""()"!',"((*(/"(''!.((,&"*-" ((,!'(*-"(,*("* ##!#"#4'*&("!*",**''!)!*(/"!)! )))1&/)."!"!*!"/!,&))",,((!*""!*)1&/)"* 1&/"*)7"((,*",, "!,"("8"&)1&/7"((,"(" ="((85"!*"**,''!)!'"*""((**((",)1" "!/!(*,"("((!)=(/!.&"!)''!*,$"* ((,**&**") ("&!!4&"!*/!,*) (*,$""!*"!" )!)**"!"!)!*"((/*-"((*(/""((,!'(*-",*("** (")"("*"!)!(/"()(("/"("*!!*

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

11 Pag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

12 Pag. / "1!4.!""< +###4,/='*"(( ("4>/"!*")H)!*"!$"",*)"*")!)H?!$""H"*,&*,,,*"! ("7!*",)''()!(,"!"!)!(/8 ;,")(!!4@;>>:>@K@;>>:>: 1 4I.! #!###A **-"("*,,(/""(A@J"!*")"!&/"! ""(",*!*"@J "!*")"/*,")!(","/&"!*(*-# '# "),&!")"(!*)),"*) '"# &L"!"# o,"/&*,*,")(,*)"$"*&*",,/('&(*")!+"!"(" "!"&(/H o,"/&*,*,")(,*)"$"*&*!"/"**-('"$",,!("!*& o " "!*)!).()""!")!)*"*"!*"(("4&" o,"/&*)))!("*'," )" /*,!)!)*.,"/&* "((",*&!,",,*". "*"!*" ( ")",!,'(""()!*"!$"",*))!/"!*" "!* *"*","()",!@/! ( "!* "(())",,("!$!)1" "!/! $!*", $",)! ((/!!" "*.""/!(*"),!".*&*(",!("./!&!"(,&)"*"!.",*,!""/"!*""((&*"! ##!#"#

13 Pag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

14 Pag. :/47 "/"!,!!*!;/!.)!!*"("'(*-,")!"((!"!*)(!)" "((/*-"((*(/!' #4())"*!""(''!))/!*/"!*"!"",, (")!"""(",!("!$"",*))1")(()*"((!$"",*). $!,)"!$!,&)"*"! "","/&""(""*)"("!/!!)*" (")("!*"(())"*!""!")!,"/!*/"!*&!",** )!*"!"!*"*&*"("!$!/&!*(/!!""("*!*(( *(/"F ((,""*- "( 4&)(!)(,* "( ") "!"!"((,*",, ")!"!"(()",,"/!*,! ") "$""!* "(" ")"" "/"! "&!*"(,*"!/!,)&,,)!(/"!*"7")!( "!*","("*-( ""*"8(!"!*)(!)"(*"/!,*)."!/!",)*"""!*&(&(*"!/!'&(",*&"!*( #!#!&##!&##! "(!")(!),,!" )1",*"7""!*&(8",*!)"(*")","("",,( "!,"("2 0!",*=(/!.6,!"")!+"!"("K"*)/!!K","!*()&! $/"!*>>F> "*$)*7,&)1",*8)")1"*",*(,,!""(,,!""())( "!*" (#!#'!&##'#%'!#"!"#"####'### (,*!*"!"*KBBB,'*2)())!(,"!"N(*O +- +,")&!"!"!,"$!/!,*)"*""&*)!"(,"*""(("*/"!"(" ""((!"&(/ ",*,(("/"*).,"*',".*",*'!)(*!".*",*,$.*",*(( "*)(!#,,*&"!*(,")(,*))"("*,/$.'&,1!/!,(".12"*.&(,,,"*. (,!!/$ + - +

15 Pag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

16 Pag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

17 Pag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

18 Pag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

19 Pag. /47 & #!####4$"!"!)!2"*'()1""((!$! ""(((",)"! 4&(#*))",)*.'",*-.,*&'*".,*&'"((&'"*-""((,$" /"!*(".*&'""("*'(,/(&))!' #4(*5")","*!"!)!(/"*)!()(** *" *&" &C(/)1" ","!*&! $!"!*(" &!* $""!*,")(,*) "( "* ',"!',",)!*)(!)"", &!*"(,* *!! ",,""/*"*"!*"&(*")!*(("$"*&,",,('&(*,*",,.,"("'("*)1")!!",,"(),()1"!.",,("*.(69,*(/( (*," '&(*(,")(,*)"((0!*-"*. #!#!&##4"$"*"("))&!*")!*"!"!*",&(**"((,*,")(,*)"("!)!"(""!*&(",")&!""((*" /!,*)

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

21 Pag. / )!)!"&!!"!*"",&/"!*"()!*((&!*",*,)""!!/,&(***(/),"( "*"!*"**")!***"("$!)*""(") "$""!*""()"!*,)""!!/)!")"()"!*!,)*"(!"!*!3)1",*()&!"/!* # #!'4 ",,('&(*",")&!"")!*(("*"!*""!*""!*!" *"("$!)7@;>>:>:@8)1",*("/!*"("))&!*"" "!*",*"! (",)!""(")"$""!*""()"!*,)""!!/" "!*!"/"69,*(((*"()!*((/("!**"!","!*,&!*"(*",,"! ","!!""*(/ & #!####4 *(/""!)!2"*'()1",*,*",)""!!/!"!*("!"(("/!"(2 /!"!"(("&''()! *,)!/"!*7 8 "!()1"*!&7P08""$"!((!!"" +(*,"!""!2/"!*(")!/"!*7+8 ',),*)!' #4 ("!*.!,*"*)(('!")!("!*",")&*"*",*,,)""!!/,*&* ",,('*)"!*( *"(( "!.3",!,'("*&*"(")"&")1 &/"!*"")!$"/!,*)/&!*!"!*"(')!&*"! )!&!,,"* *(/!&*"))""!*""!*"(/,)""!!/ ''!((*"(( )!)!" "!/!*&*,*,*,* ")" "(""*)" ""!*&( (* ))"*"!*,")$)!*((")*",*)1""(((*(/."!*)("# #,)!*/$"F")/$*"./$"(/!))1"(&*"(*&!",,".+ P07""!*&((*"!)*"8"/(*,"#! ("))"**""&*) +#(*"!/!,*&"!*(.)!,&("! )1&/).+ ',),*)#*",*"(,&" "(('* "( "!* "!" "( * (!*//)(!)2('*,*).*""&*)"!"&,)1)!" "!*)!$"*, *(/)"! 4&"(()&!4&" )1""!*&(*" )!*(( Q&!!")",, "!/!!(*")!*"(" )"&" "( /!,"

22 Pag. /47 (""!*&("*""!*("!"(("/! ",)1$/("!)&3/-,**!&* &! $/( $"* + ()"!*.!$!". "" /! ".!" "!*)!$"*, $"*$',),*).(,&))",,",!))",,)"!*"/!($""!*" ($',),*) #+#! # 6,//,&,*",&))",,,//"*)!:##.#!/! (/)1" 7C.")/$".!/!)! " )!*,*8! )!*/$*" ' ## ""*"*) "#!"#! "(")(("/!,"!*(" 1#+"# ",*"(,&"

23 Pag. /47 &<D-$- "1!4.. #$6/"!*"")7)")*"0!",*)!$"*8 ("4#.<).6/"!*"")7)")*"0!",*)!$"*8..6/"!*"") ## "",).!$"""$",,!(" +*!.!$"""$",,!(" 7,(" 1 #.! "4 '# # # ##"!& 7$""!!/!** "!*!"""/!""(( ",*!"8 ##!&"## "/!,,>/! "@!,,@! "?@/!,,@ /! ">@!,,@! "A/!,,@ /!!,! &/"! """! 4&",* '&(*!#!/!* "* "* Q&! )1",*#(*"( "$"* "*,,*( &!"(!" (*"*/(* 6++ &< **&!'&(*,")!("(("))"! "!*/-,"("!* # "'####4 ",,('&(*",!("!*"**"*"("$!,""","!*!" *""(")$/(=(/!(*")*- ",,('&(*",!("!*"**"*"("$!,""","!*!" *",")(,*!*"!",*"!(( "!

24 Pag. :/47 )1",*("/!*"(")$/( # "'###'#4 "*"/"! "((,*",,0(*"0"(( "!."!*"!)1",* *"("$!!",,('&(*!"/"69,*("(( "!."!*"!)1",**"("$!!",, ('&(* (*,"(."!*"!)1",**"("$!!",,('&(*!")",,&!)1",*)!,&("! # #!4 )!*((,&))",,((,*"!/!"!**"*"!*"( "!*"! '&(*(*"!""((,***"*"("$! 1!!,!",*" ##'#%!1"!4"!"/",**,")!(""*""("/("!*!*"! **(( "!,"("."(*(("$!!""(("(*-/! *" "((**-('"$",,!("!*& 6&!*.",!,'("'&(*&C(/.!(/"(*"" #(&!"D"/"D((">(("A.**""!*!"*"("$!)#@;>>:>((": (("A 6,('="/,)1.'&(*&C(/.!(/"(*"" #*"D((":((">.**""!*!"*"("$!)#@;>>:>((":(("A & ##'#%87#"#43*(&*"())",)"!*"("! )"".!$,"/!,*)"$((B2&.",//"*)!*(/($*2 /"!"*)"!/!!(*"(&**!$((B2&,//"*)1"*)!**-,* &!*"("*-"(&*",//"*)!*(/!)2"*(/) ##'#%!4,//"*)!,!,$)2/"!"*)1""!/!(&**,$!/!,*))1"$((B2& "/! "!*""!""$"*&*&!!!",(*$!*.))(*"((('" /"!"(/)"","$,)"( "!*")1")"!"&!(&*!",$(/) 7))&*",)!"*&*,"/!,$)8")&"!*!"$*/$),"/!,,"*!!!*""**")*"/ *!,"!,'("&!"/&*"!"!)/"!"*)2)(!).&! )!,)"! "((("*"*&"""!*&("!*"(&," /!,*))&*" * "!"*&*&!**-)!"!*"/(!*""!*,,,*"!,")(,*) &(*,)(!"!,"!,'(,((/!,)1"((")&"*(,//"*,,*"!$*&!,*"*)(('!")!#/"!"*,*.(/"!"&(/"*.!"&"*.,)(/.)&(,*."*(/.*").,")(,*!.)(/.

25 Pag. ;/47 *!,*")1&/1C((2$))(!*"",,*((*(/($**"*3!)1"()(('!")!"!*+"!"*)"!(/(*"," #!####4*(/"/"!"*)1""($*"

26 Pag. >/47!' #4,*&C2!*"*)",$(/)H $((B2&&C2!*"*)",$(/)H **-)!"!*"/(!*""!*,,,*"!,")(,*)&(*,)(!" '&(*"),*!*""!*"!,*"*)(('!")!(",!("")"("* (*"!)!2"*'()1" #!#!&##4 /.!# 87#"#4("$"*"!""*"*"!*"" )!,"/!*( "!*",,)!*"!""*))",)*("*")!$!** )!")"!*(!(*-.(""!*&("/!,$&(*")!,/("( "!*" E. +!!4( "!*""!")!,"/!*&!"$"*)!&! /&,&(),!",""("("!)&(*"!/!('**". &*(((!4&"!*"( "!*"!&!)!!",!)2/"!"*) (*"!""(((&*!""(),"!",*(*&!"(!")(!)2,$(/) )1"*!)(*!!",*)""((('"/"!"(/).*$"!*)5,("!*"(((&*!",$(/)"(")!)(&,!/!,*)1"+"!"("!*" *(""(!""!","*( "!*"",* (#!#'!&##'#%'!#1!#"####'### +- + '&(* 3 ** &!)("*,*&"!* "( (&*!" &C2!*"*)",$(/)#,**"* "(,**&,&!.! "","&*.!*"*")(' "( (&*!"""*""(("(&!/1" ".()"*.!,*,&*.'(!)"."))1*& $*/$). "))1*&)&*" * 7,,&",,&. "(!"8 )!,&(*!" $! /!,*) "(("/!""(,"!"/"'&(*(""!",(*&!**-)!"!*"/(!*""!*,,,*"!,")(,*)&(*,)(!"!,"!,'(((/!,"((")&"",//"*/&!*!"(!,*'&(*# " +"!"*)")7$""$"8 " (/""*)76!8 '&(*"&"*7$!!8

27 Pag.?/47 : '&(*,)(/766('"*!8 ; '&(*!"&(/"*)7$="!8 > '&(*"*)76,,="/!!8? '&(*6"*(/"*)7$,,* 8 A '&(*)&(,*)2 76)18 " (/"*)7$))1"6,,!,*(("8 0!*-"*1&/C((2))("K,"("="((76+&(!8 0!*-"*1&/(,*)"C((2))("7$)1"*.6=!)18 :"!**"6,'(K(!)!**)0!",*-7$!8 ;" */!*! K,**&*=""*76,,!*!

28 Pag. A/47 &<+ +-+ "1!4.&!1# ("46/"!*",)(/.,)(/1"',,*".,")(! 1 4.!*"",,(!*)),"*) "4

29 Pag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

30 ' #4!)!*")!,&(*! "&! (&*!" "((,(&"*",)*" "/(,"*"*)!!",, ((,(&.!)1"! ","! *(/" "!)!"*'()1"7*,.'"*"."))8 #!#!&###"(!",)*,&)1",* (#!#'!&##'#%'!#1!#"####'###!##.&!1####'!;!1#F.1.#= &<< - + "1!4.!'! ("46/"!*").")")(!,)(/.,,,*"!*"!*.6"*,*.!$"""$",,!("7 ("!*"")*8

31 Pag. /47 -##'#%4*"D((">(("A./"D((";(("A76,!'(*-" 1 4.I! "# # C ##"!& 7$""!!/!** "!*!"""/!""(( ",*!"8 ##!&"##!#,,@/! "@!,,:;! "*!"(/!"((,"*!,!'(" "@!,,:;! "* R"&/"!,!*"!"&!$)!""((")!!"*'()1".!*)("," ))/!*/()"""*&*".)1""!*"&!)!,&(*'"*(/)!*"'" 6++ &< # "'##!4 6"*"!*"",,('&(*!)!(/"*)*"("$!)"!*" )!**!('&(*6'"*(/!""//**-('&(*!)!(/"*)(!*"(@;>>:>:@7(&!2/(("@@(("@@"(("?@@(("@@H"!(("@@((":@@8 "/!*"!""*(",!("")!*"! - - <4")))!")"(("4&"'"*(/) (""*""("/("!*!*"!**(( "!,"("."(*(( "$!!""(("(*-/! *""((**-('"$",,!("!*& & #!####4'"*""((**'"*"*.,")"4&"(( ",!$!*("76E8!' ##**-"(('&(*!)&"("4&"'"*(/)3")* ''!. (",)"!*"/! &(*)! '"*","/&* ",,(0!*- "* 7)1" 3,"" "( "!* "/!(" 6'"*(/ "*)8" ","!* =(/!"!),,!)),!("!*"",,"","/&*!)1" "!*"!"!*(*)"!*"

32 Pag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

33 Pag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

34 Pag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

35 Pag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

36 Pag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

37 Pag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

38 Pag. A/47 &< - + "1!4.. ("46/"!*"").!$""".,")(!,")!*&! -##'#%4((&!"D("!"D.(("@?@(("@!4@;F>>>:? 1 4.!*" "4 '# # ##"!& 7$""!!/!** "!*!"""/!""(( ",*!"8 ##!&"##!#!1# "* "?/!,,@ /! "@!,,@! "* "* 2?/! 6++ &< # "'#4 *"0 )1",*("/!*"(")'," # #!4 "*"!*"",,('&(*.",!("!*"*"("$!)"!*".)!"/!*"( ") 1!4 "!/!","/&*")!*",*&("!*"(("( "!*"!'&(*)!)1",* &/"!*""(") & #!#####*&*"("*(/"!""!*("!""(""",)"*)."))"*&*"(" *(/"!)(/)1"!*)("("!(")!/"!*""("!"7*&'&(*")!/"!*"8 ""(**&!7",0"))8.("!"$*"")1")4&,*"7+("&(!"$*")&*.

39 Pag. /47,!"!"$,).!"$*"!),(*",,*")1"8.(")()(,"!("!" ","/&*($((B2&" "!*!!,&$)"! "!(")!)!*")!,"*!' #4(&*!"!"$(/)7,*.)!*((8.",('*. ",,*&"!*( #!#!&##4"$"*"))"*"!*","/&*7", ",('*.",,*&"!*("))%8 (#!#'!&##'#%'!#1!#"####'###! "(("/!" "(,"! "/" '&(*("(0!*- "*, ("!*")!!",,! )!# 7"##!,&("! "!","*"'(" )"*"! 7(("/(/.(/.!)!(/.+,*"!*"(/."&,)1*!$!*(". 1&/"*)8 7! #!/!(/)1".")/$". 7! )!*/$" 7#!# **-)!,&("! 7#! **-)!,&("! 7!# &!&,)&(

40 Pag. <- + + "1!4..+ #46,,(=( 7=(//"!*".")(,*!+"!"*)")8 ("4!*")!)(&"*7=(/")(,*!+"!"*)")8.!*")!).!',,* -##'#%4(&!"D2"!"D.(("A@@(("A@@!4@;>>::> 1 4@ & ' #4 ('*","/&"*",*/"!"*)"",*!*()!*")!)1"'(/(")(".*)&.,"4&"! "!*"*.!(,),*"((*0*"!*% # #,&)!"6 - = 7J8-2!""(/"!"!( * 2"*!(, 2 = U > + 6E :>.VE 6 6?= 6 = > -,/H<0 &*"(""/!)$)!*7 ",!8",()!/6#@J - &*"(""/!)$)!* 7A",!8",()!/ ;@J # 2?++ 78# Q0 7@8#?2++ 78# Q0 7@8# :@++ 78#A Q0 7@8# ;++

41 Pag. :/ ; ,,)* EW = &*"(""/!)$)!* 7;",!8",()!/6#?@J - +>E/ &*(/"!".*""!*!)",6#?J - D/ &*"(""/!)$)!* 7",!8",()!/ 6#@J - -, &*"(""/!)$)!* 7",!8",()!/ 6# - / &*"(""/!)$)!* 7",!8",()!/ 6# -, D/ &*"(""/!)$)!* 7:",!8",()!/ 6# - )-,7 &*"(""/!)$)!* 7;",!8",()!/6#?@J - -, &*"(""/!)$)!* 7@",!8",()!/6#@J -,D &*"(""/!)$)!* 7>",!8",()!/ 6#@JWF!!!*= 78#; Q0 7@8#; ;++ 78# Q0 7@8#? :;++ 78# Q0 7@8#: ;++ 78# Q0 7@8#: ;++ 78# Q0 7@8# ;++ 78# Q0 7@8# ;++ 78# Q0 78#@ Q0 7@8#@ :@++ 78#; Q0

42 Pag. :/47 F: -, &*"(""/!)$)!* -, &*"(""/!)$)!* 7A",!8",()!/6# 78# Q0 :;++ 78#A Q0 =#!"(),!)&()!"!*,),**&*"(""*)./!!(,"!" ")"&*((",*!""(67>;8)1")1""&!*""*",F",")&!"2 ;//!#%!#4 8"!*"!(( "!#",**!'&,*)1&,!"(('&)1"*"(,",*",, '8" ",*"!(( "!#!*",* ##76,,*(,8""*"!!""()* -#;$".6*,,"6,,"8")!,&("! "/"!"*)1"

43 Pag. :/47

44 Pag. ::/ : +: /;+!"####'## #!=4)!(*-",",")!"(**(/."$""!* ")"((07,"""()"!*)(!),)""!!/!"!*("8,&!)!""('* "!*( *.,""",")&!""*",*,,)""!!/.,))&!,"/!("),,,"*)"!*!,)*"(("/!"./!!!"()!)!"",,(0" ","/&"*",*,)!$"/!,*)",*".,"!")",,.(*"* E;#""#!!' )"# E/7!=4(!,*0!,*"*)(('!")!(0$,*(/"!*(" )!(")"&"!")",,"(())"*"!*"))"!"(("/",*!,)1 ""!*&("*(/$"*(""$)*2,,(,.!*"!"!*")*,!) "!*("7*(:"(?,"*!/",*!"8!"),)1"()1"!",,)&!(,&))",,,,,*"! "!*//"(("""(!"!* 0;"!111#=4"$""!*")"((07,"""( )"!*"/!("'"*(/"*)8"$!,)!!,""(("*)&!*- "),!")",,"(",!))",,," *"*("(''! ")""!*""!*")"*",,("*!)!(/"*)"&!", '"*""!"$*(*",D(/",*!"$(""((*(/"(!*"/!"! '"!*",)(,*)

45 Pag. :;/ /? E22@ I!!##!! I!!##!!!##!#!##!# /6J@AE ;2.2/I = 2.2@I ##.!& /26J@AE ;2./I= "2.2EI ##.!&!+;+ + D=K##L3"# &###!!'! "" #. "#""!!#####!E22B(# '!###'##!)!&# "! "# ' $ ## + "# # + "# + C"#!1) + M0./ MA./ MH.0 MJ J0.A!.! JM.@ ME.@ M0.J MB J2.0 "##!!"!& M0.E MB./ M@.@ M@.@ JJ.E < +"!' +"# +## C + JJ.H ME HH./!.! JH.M JA.A HH.E "##!! M/.E M/.M J/./

46 Pag. :>/47 "!& * Si fa rilevare che la prestazione alberghiera (qualità del vitto, pulizia e comfort dei locali, ecc..) e l accettazione (facilità nei parcheggi, procedure di sportello per pagamenti, ecc.)non sono totalmente di responsabiltà diretta dell Unità Operativa Indicatori di attività e di efficacia (# #!## ;'!#= E22B,""! (&"**-!I "!*)"* J "!*/*F**!!&(")"! *!""C*"/!("!I",*!,")(,*)1" '&(*( "",**- *"")!$" /!,*)!"!"!**" )!/"!*!&*((,)""!!/!"!*("?:!"*+"!?;@!!)!(/ J!"+"! J!!)!(/ >@:J" "!*?@" ",*"! :?" )"* :/!*! ##! ;. #= :/! *7"!!("$,*&!*-8

47 Pag. :?/47