Europass Curriculum Vitae

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1 Europass Curriculum Vitae Personal information First name(s) / Surname(s) Address(es) Valeria Minghetti CISET Villa Mocenigo, Riviera S. Pietro, Oriago di Mira (Venice) - Italy Telephone(s) Fax(es) ming@unive.it Nationality Italian Date of birth 12/07/1965 Gender Female Desired employment / Occupational field Work experience Dates Occupation or position held Main activities and responsibilities From 1994 to now Senior Researcher Research coordination and activity. Main field of interests: tourism demand analysis and forecasting, tourism statistics, the economic impact of tourism at different territorial scales, tourism and transports, tourism and information technology Lecturer at CISET s Master Programme in Tourism Economics and Management. Main topics: tourism statistics, tourism economics, impact of technology innovation on tourism 2007: Lecturer of industrial economics of tourism at Master Programme in Economics of the Tourism Systems, held by University of Venice Name and address of employer Type of business or sector Occupation or position held Main activities and responsibilities CISET (International Center of Studies on the Tourist Economy) University of Venice, Riviera S. Pietro, Oriago di Mira (Venice) Italy Tourism research and training Dates From 1991 to 1994 External consultant Research activity. Main field of interests: tourism demand analysis and forecasting, tourism statistics, the economic impact of tourism at different territorial scales, tourism and transports, tourism and information technology Name and address of employer Type of business or sector CISET (International Center of Studies on the Tourist Economy) University of Venice, Riviera S. Pietro, Oriago di Mira (Venice) Italy Tourism research and training Dates Occupation or position held Page 1/8 - Curriculum vitae of From 1991 to now Teacher of tourism economics, tourism statistics, tourism and information technology

2 Main activities and responsibilities Name and address of employer Type of business or sector Training activities Various public and private training organisations (Universities, Consortia, etc.) and business associations (e.g. Hotel Associations) at national and local level Training courses for undergraduate and postgraduate students and tourism professionals Education and training Title of qualification awarded Principal subjects/occupational skills covered Name and type of organisation providing education and training Level in national or international classification Title of qualification awarded Principal subjects/occupational skills covered Name and type of organisation providing education and training Level in national or international classification Dates Degree in Economics, Thesis in Tourism Economics Economics, with a specialization in Tourism Economics University Ca Foscari of Venice Graduate Dates Diploma Mathematics, Physics, Sciences, Italian, English, History, Philosophy Scientific Lycée Giordano Bruno High School Personal skills and Mother tongue(s) Italian Other language(s) Self-assessment Understanding Speaking Writing European level (*) Listening Reading Spoken interaction Spoken production English C2 Proficient user C2 Proficient user C2 Proficient user C2 Proficient user C2 Proficient user French B1 Independent user B2 Independent user A2 Basic user A2 Basic user B1 Independent user (*) Common European Framework of Reference for Languages Social skills and Working experience in international projects Good ability to adapt to multicultural environments gained through my work experience Professional experience in teaching in training courses for students and professionals Good communication skills gained through my experience as researcher and consultant Team spirit acquired through sport (past member of a tennis team and of a volleyball team) and work Organisational skills and Ability to coordinate teamwork on specific projects gained through work Good experience in project and team management, gained through work Good experience in budget management for events, gained through work Technical skills and Good command of data analysis and data forecasting models, gained through work Good command of input-output analysis Page 2/8 - Curriculum vitae of

3 Computer skills and Artistic skills and Other skills and Good command of Windows environment Very good command of Windows software package (Word, Excel, Access, Power Point) Very good command of Statistics software packages (SPSS,TSP) Good command of Graphical software packages and other professional packages (e.g. Adobe Acrobate Professional) Very good command of Internet and music (playing piano) Driving licence Yes (Category B) Additional information Key qualifications From 1992 to now: Coordinator of the CISET six-monthly national survey on the evolution of the Italian tourism market in the coming season, carried out with a sample of Italian tourism operators From 1993 to now: member of the CISET-ENI Enrico Mattei working group for the updating and development of the TRIP and STREP forecasting models of tourism flows 2000: Co-author of the Eurostat Methodological manual on the design and implementation of surveys on inbound tourism, Theme 4-Industry, Trade and Services : Member of CISET working group in the project Early warning system for identifying declining tourist destinations, and preventive best practices, in collaboration with TNO Inro, on behalf of the European Commission Member of the working group for the project for the sub-group A Facilitating the exchange and dissemination of information within the Working Groups Tourism and Employment, for the European Commission, Enterprise Directorate-General Member of the World Tourism Organization Steering Committee on Tourism Statistics and Tourism Satellite Accounts : Partner in the project Market research on the attractiveness of Southern Italy on main European and Extraeuropean markets, in co-operation with Doxa, Mercury Srl and the Italian Touring Club, on behalf of the Department for Tourism Development and Competitiveness, Italian Presidency of the Council of Ministers. Project co-financed by the European Union FESR. Responsible for the analysis of statistical data and for the country focus. From 2005 to now: Responsible of the Tourism Monitor of the province of Siena (Italy). Analysis of statistical data, development of a cyclical survey on the expectations of local tourism operators; development of a seasonal monitoring system 2004: Member of the working group for the project Future scenarios of International Tourism towards Italy, commissioned by CINSEDO (National Assembly of Regional Tourism Councillors) : Member of the working group formed by Artemis Information Management and CISET for the production of the Panorama on Tourism and the Tourism Statistics Pocketbook for Eurostat. Both books are published in the collection of the European Communities Statistical Books, Theme: Population and social conditions- Industry, trade and services : Member of the CISET Province of Bolzano (Italy) working group for the implementation of a local Tourism Satellite Account : Member of the CISET working group in the project Tourism in art cities: characteristics, trends and development strategies, with Mercury Srl and Censis, on behalf of Department for Tourism Development and Competitiveness, Italian Presidency of the Council of Ministers, National Tourism Observatory. 2009: Member of the scientific committee of the EU Earth project Network for the competitiveness and sustainability of European Tourism, Grant Programme 2008 Page 3/8 - Curriculum vitae of

4 Affiliations From 1997 to now: Member of IFITT (International Federation of Information Technology and Tourism) From 1998 to now: Member of the ENTER Programme Committee (Annual International Conference on Information and Communication Technologies in Tourism) : Member of the IFITT Management Committee (International Federation of Information Technology and Tourism) From 2001 to now: Member of Editorial Board of Journal of Information Technology & Tourism (JITT) From 2003 to now: Member of the Editorial Board del Journal of Information Technology in Hospitality, Cognizant Communication Corp. From 2004 to now: Associate Reviewer for Electronic Markets, Routledge Group. From 2010: Reviewer for International Journal of Tourism Research, Current Issues in Tourism and for the Swiss National Science Foundation Annexes MOST IMPORTANT RESEARCH EXPERIENCES AND PUBLICATIONS A) Tourism Statistics and Tourism Economics (demand and impact analysis) Minghetti V., De Marchi D. (2013), Osservatorio sul turismo in camper e all aria aperta. Rapporto Finale IV anno, per conto di Fiere di Parma (En Plein Air Tourism Monitor. Fourth year Report, on behalf of Parma exhibitions) Minghetti V. (2012), Osservatorio sul turismo in camper e all aria aperta. Rapporto Finale III anno, per conto di Fiere di Parma (En Plein Air Tourism Monitor. Third year Report, on behalf of Parma exhibitions) Minghetti V. (2011), I praticanti lo sci nordico attuali e potenziali nell area Dolomiti NordicSki. Profilo, opinioni e servizi richiesti, Rapporto Finale, Progetto Interreg IV Italia-Austria Dolomiti NordicSki., Rapporto Finale. Manente M., Minghetti V., Mingotto E. (2011), Assessing responsible tourism and Corporate Social Responsibility in tourism enterprises, main tools and critical aspects, Proceedings of Fourth International Conference on Sustainable Tourism Development, Södertörn University, Stockholm (Sweden), 30 November- 2 December Manente M., Minghetti V., Mingotto E. (2011), Turismo responsabile e CSR. Guida e confronto tra programmi di valutazione per uno sviluppo sostenibile, Franco Angeli, Collana Studi e Ricerche Scienze e professioni del turismo. Manente M., Minghetti V., Mingotto E. (2011), I modelli di certificazione del turismo responsabile, in Grigolli P. (a cura di), Turismi responsabili. Teorie, pratiche, prospettive, Franco Angeli, Collana Scienze e professioni del turismo. Manente M., Minghetti V., Mingotto E. (2011), Ranking assessment systems for responsible tourism products and CSR practices in tourism enterprises: a multicriteria model, Proceedings of the 1 st EIASM International Conference on Tourism Management and Tourism Related Issues, Rimini (Italy), September 2011, ISSN Minghetti V., Manente M., D. De Marchi (2011), Osservatorio sul Turismo in camper e all aria aperta, Rapporto Finale II anno, per conto di Fiere di Parma (En Plein Air Tourism Monitor. Second year Report, on behalf of Parma exhibitions) Minghetti V., Manente M. (2010), Osservatorio sul turismo in camper e all aria aperta. Rapporto Finale I anno, per conto di Fiere di Parma (Camping tourism monitor. First year Report, on behalf of Parma exhibitions) Minghetti V. (2010), Analisi del mercato britannico e irlandese. Rapporto Finale, per conto della Regione Veneto, in collaborazione con SWG (Analysis of British and Irish tourism markets. Final Report, on behalf of the Veneto Regional Government, in co-operation with SWG) Fondazioni4Africa, CISV (2009), Turismo responsabile: quale interesse per gli Italiani? Un indagine quantitativa, in collaborazione con Isnart e CISET (come membro CISET del team di sviluppo), Effatà Editore, Torino Minghetti V. (2009), Analisi del mercato turistico di lingua tedesca. Rapporto Finale, per conto della Regione Veneto, in collaborazione con SWG (Analysis of the German-speaking tourism markets. Final Report, on behalf of the Veneto Regional Government, in co-operation with SWG). Minghetti V., Celotto E. (2008), L esperienza di vacanza e soggiorno in Provincia di Siena e la percezione dei residenti nei confronti del turismo. Rapporto Finale, per conto della Provincia di Siena- Assessorato al Turismo (The tourism experience in the Province of Siena and the attitudes and perceptions of residents towards tourism, on behalf of the Province of Siena) Page 4/8 - Curriculum vitae of

5 Annexes Eurostat (2008), Tourism statistics Edition, Theme Population and social conditions; Theme Industry and Trade. Collection: Pocketbooks, Artemis Information Management S.A. (member of the production team), Luxembourg Eurostat (2008), Panorama on Tourism Edition, Theme Population and social conditions; Theme Industry, Trade and Services; Artemis Information Management S.A. (member of the production team), Luxembourg Minghetti V. (2007), Il turismo internazionale nel Mezzogiorno e nei paesi dell area mediterranea. Dinamica, caratteristiche ed evoluzione, in Presidenza del Consiglio dei Ministri Dipartimento per lo Sviluppo e la Competitività del Turismo e Ministero dello Sviluppo Economico-Dipartimento per le politiche di Sviluppo e di Coesione, Attrattività e immagine turistica del Mezzogiorno, a cura di Doxa S.p.a., Mercury S.r.l. CISET e Touring Servizi Srl ( International tourism in Southern Italy and in the competing Mediterranean countries, in the Presidency of the Council of Italian Ministers Department for the Development and Competitiveness of Tourism, Attractiveness and tourist image of Southern Italy) Eurostat (2007), Panorama on Tourism Edition, Theme Population and social conditions; Theme Industry, Trade and Services; Artemis Information Management S.A. (member of the production team), Luxembourg. Eurostat (2007), Tourism statistics Edition, Theme Population and social conditions; Theme Industry and Trade. Collection: Pocketbooks, Artemis Information Management S.A. (member of the production team), Luxembourg. Eurostat (2006), Panorama on Tourism Edition, Theme Population and social conditions; Theme Industry, Trade and Services; Artemis Information Management S.A. (member of the production team), Luxembourg. Eurostat (2006), Tourism. Statistical Pocketbook, Data , Theme Population and social conditions; Theme Industry and Trade, 2005 Edition, Artemis Information Management S.A. (come membro del team di sviluppo, con Mara Manente), Luxembourg. Minghetti V., Furlan M.C. (2006), From medical holidays to global wellness experiences: The new age of health tourism, in Weiermair K., Pechlaner H., Bieger T. (eds.), Time Shift, Leisure and Tourism. Impacts of Time Allocation on Successful Products and Services, Erich Schmidt Verlag, Berlin, pp Minghetti V. (2006), Neve e turismo in Italia: come cambia la domanda, in Alpi e turismo: trovare un punto di equilibrio, WWF Italia-Ecoregione Alpi, Dossier a cura dell Ufficio Turismo, Febbraio, pp Minghetti V. (2003), Il turismo, in Marini D., Oliva S. (a cura di), Belluno Sfide e opportunità per la società e l economia, Quaderni Fondazione Nord Est, Collana Ricerche n. 14, luglio Minghetti V. (2002), Il turista della neve in Italia. Profilo, esigenze, nuovi modelli di consumo, Manuale del turismo montano, T.U.P.-Touring University Press, Milano, pp Manente M., Minghetti V., Pauchant E. (2002), From tourism consumption to consumer price indices: theorical and practical applications to Belgium, Atti del Sixth International Forum on Tourism Statistics, Budapest, Settembre Manente, M., Minghetti, V. (2001), Facilitating the Exchange and Dissemination of Information, Notably Through New Technologies, Final Report, European Commission, Enterprise Directorate General for the Working Group Tourism and Employment - Subgroup A, June. Manente, M., Minghetti, V., et al. (2000), Methodological Manual on the Design and Implementation of Surveys on Inbound Tourism, with M. Manente et al., EUROSTAT, Methods and nomenclatures, Theme 4-Industry, trade and services, 2000 Edition. Manente, M., Minghetti, V. (1998), "The collection of international tourism expenditure statistics in an open area: Methodology and applications. The case of the Veneto region" with M. Manente, Tourism and Hospitality Management, Vol. 4, No. 1, July Manente, M., Minghetti, V (1996), La spesa turistica nel Veneto, Quaderni CISET No /96, V voll. B) Analysis and management of tourism destinations Minghetti V. Celotto ( ), Measuring quality of information services: Combining mystery shopping and customer satisfaction research to assess the performance of tourist offices, Journal of Travel Research, forthcoming. Minghetti et al. (2013), 2 Rapporto Nazionale sul turismo en plein air in camper e caravan 2013, APC Associazione Produttori Caravan e Camper (2nd National Report on en plein air tourism in camper and caravan, APC-National Association of Camper and Caravan Manifacturers, Report 2013) Page 5/8 - Curriculum vitae of

6 Annexes Minghetti V., Mingotto E. (2013), Veneto for All. Come garantire l esperienza turistica per tutti e migliorare l accoglienza e la competitività di un territorio, Rapporto Finale, Regione del Veneto (Veneto for All: how to ensure a valuable experience to all tourists and enhance the competitiveness of a destination, Final Report, on behalf of the Veneto Regional Government) Minghetti V. (2013), Managing and promoting a cultural route: governance model, ICT tools and business sustainability, TECHTOUR Trans-national cooperation projects on European Cultural Routes, on behalf of the Veneto Regional Government Manente M., Minghetti V., Mingotto E. (2012), Ranking assessment systems for responsible tourism products and corporate social responsibility practices in tourism enterprises, Anatolia, Special Issue: Managing tourism in a changing world: Issues and cases, Vol. 23, 1, 2012, pp Minghetti et al. (2012), 1 Rapporto Nazionale sul turismo en plein air in camper e caravan 2013, APC Associazione Produttori Caravan e Camper (1st National Report on en plein air tourism in camper and caravan, APC-National Association of Camper and Caravan Manifacturers, Report 2012) Manente M., Minghetti V., Mingotto E. (2011), Assessing responsible tourism and Corporate Social Responsibility in tourism enterprises, main tools and critical aspects, Proceedings of Fourth International Conference on Sustainable Tourism Development, Södertörn University, Stockholm (Sweden), 30 November- 2 December Minghetti et al. (2012), 1 Rapporto Nazionale sul turismo en plein air in camper e caravan 2013, APC Associazione Produttori Caravan e Camper (1st National Report on en plein air tourism in camper and caravan, APC-National Association of Camper and Caravan Manifacturers, Report 2012) Manente M., Minghetti V., Mingotto E. (2011), Assessing responsible tourism and Corporate Social Responsibility in tourism enterprises, main tools and critical aspects, Proceedings of Fourth International Conference on Sustainable Tourism Development, Södertörn University, Stockholm (Sweden), 30 November- 2 December Manente M., Minghetti V., Mingotto E. (2011), Turismo responsabile e CSR. Guida e confronto tra programmi di valutazione per uno sviluppo sostenibile, Franco Angeli, Collana Studi e Ricerche Scienze e professioni del turismo. Manente M., Minghetti V., Mingotto E. (2011), I modelli di certificazione del turismo responsabile, in Grigolli P. (a cura di), Turismi responsabili. Teorie, pratiche, prospettive, Franco Angeli, Collana Scienze e professioni del turismo Minghetti V., Celotto E. (2011), Assessing the performances of tourist information offices: a multidimensional approach to information quality, Proceedings of the 1 st EIASM International Conference on Tourism Management and Tourism Related Issues, Rimini (Italy), September 2011, ISSN Minghetti V. (2011), La gestione e distribuzione dell informazione turistica nell area di progetto: Belluno, Alta Pusteria e Osttirol, in Dolomiti Live, DolomInfoQuality: Sviluppo e monitoraggio transfrontaliero della qualità dell informazione turistica, Progetto Interreg IV Italia-Austria, Unione Europea, FESR. Minghetti V. (2011), Verso una metodologia transfrontaliera per l individuazione di standard comuni di qualità dell informazione turistica, in Dolomiti Live, DolomInfoQuality: Sviluppo e monitoraggio transfrontaliero della qualità dell informazione turistica, Progetto Interreg IV Italia-Austria, Unione Europea, FESR. Minghetti V. (2011), Il sistema di monitoraggio della qualità DolomInfoQuality, in Dolomiti Live, DolomInfoQuality: Sviluppo e monitoraggio transfrontaliero della qualità dell informazione turistica, Progetto Interreg IV Italia-Austria, Unione Europea, FESR. Minghetti V., Montaguti F. (2010), Assessing Istanbul Competitiveness: A multidimensional Approach, International Journal of Culture, Tourism and Hospitality Research, Vol. 4 No 3, pp Minghetti V., (2009), Sistema di analisi per la valutazione della qualità dell informazione turistica, Progetto Interreg IV Italia-Austria DolomInfoQuality, per conto della Provincia di Belluno Manente M. Minghetti V. Montaguti F. et al. (2009), Programma Triennale di Sviluppo dei Sistemi Turistici Locali , Regione Veneto Giunta Regionale (Three-year Programme for the Development of Local Tourism Systems , on behalf of the Veneto Regional Government). Minghetti V. Montaguti F. et al. (2009), Piano Strategico di Sviluppo Turistico della Provincia di Venezia , per conto della Provincia di Venezia (Strategic Plan for the Development of Tourism in the Province of Venice, on behalf of Venice Provincial Government) Minghetti V., Montaguti F. (2009), Cities to play: Outlining competitive profile for European Cities, in Mazanec J. (ed.) (2009), International City Tourism: Analysis and Strategy, Springer Verlag, Wien New York, pp Page 6/8 - Curriculum vitae of

7 Annexes Minghetti V., Montaguti F. et al. (2009), Il turismo nelle città d arte. Caratteristiche, tendenze e strategie di sviluppo (membri del gruppo di lavoro CISET), con Mercury e CENSIS, ONTIT, Presidenza del Consiglio dei Ministri Dipartimento per lo Sviluppo e la Competitività del Turismo (Tourism in art cities: characteristics, trends and development strategies (member of CISET team), with Mercury and Censis, ONTIT, Presidency of the Council of Italian Ministers Department for the Development and Competitiveness of Tourism Montaguti F., Minghetti V. (2008), Il Sud Italia al centro del Mediterraneo: un confronto con i competitor, L Annuario del Turismo e della Cultura, Touring Club Italiano, pp Montaguti F., Minghetti V. (2007), Il turismo nei paesi concorrenti dell area mediterranea. Caratteristiche, prodotti e strategie, Rapporto Finale 2006, Dipartimento per lo Sviluppo e la competitività del Turismo Presidenza del Consiglio dei Ministri,, Ricerca di mercato sull attrattività di alcune aree turistiche in Italia, in collaborazione con Doxa S.p.a., Mercury S.r.l. e Touring Servizi Sr.l. Manente M., Minghetti V. (2005), Destination management organisations and actors, in Buhalis D., Costa C. (eds), Tourism Business Frontiers: Consumers, Products and Industry, Butterworth- Heinemann, pp Manente, M., Minghetti V., Furlan M.C. et al. (2005), Programma Triennale di Sviluppo dei Sistemi Turistici Locali, Regione Veneto Giunta Regionale. Cerato M., Minghetti V., Furlan M.C. (2002), Riposizionamento della Valle d Aosta: dall analisi alle linee strategiche, Manuale del turismo montano, T.U.P.-Touring University Press, Milano, pp Manente M., Minghetti V., Cerato M. (2002), La domanda turistica nelle Dolomiti del Veneto. Segmentazione del mercato per lo sviluppo di nuovi prodotti, Manuale del turismo montano, T.U.P.- Touring University Press, Milano, pp TNO Inro, CISET, University of Innabruck (2002), Early warning system for identifying declining tourist destinations and preventive best practices, DETOUR Project, Final Report, European Commission, Enterprise Directorate General ( Minghetti, V., Cerato, M., Manente, M., et al. (2001), Prospettive, sviluppo e promozione delle Dolomiti del Veneto, APT 1 Dolomiti Programma Leader II - GAL Alto Bellunese, Azione 5 Predisposizione di strumenti di marketing e pianificazione strategica Cerato, M., Furlan, M.C., Minghetti V. (2000), From the methodology to action: An alpine destination system in practice. The case of Aosta Valley, in Manente M., Cerato M. (eds.) From Destination to Destination Marketing and Management. Designing and Repositioning Tourism Products, CISET Series, Libreria Editrice Cafoscarina C) Tourism and Information Technologies Minghetti V. (2013), Moneta elettronica e mobile payment nel turismo: come migliorare il rapporto fornitore-cliente e aumentare la competitività delle destinazioni, Rapporto finale, per conto della Regione del Veneto (Electronic money and mobile payment in tourism: how to enhance the relationship business-client and the competitiveness of tourism destinaions. Minghetti V. (2012), Promozione online del turismo nelle regioni del Nord Est: organizzazione, investimenti e strumenti utilizzati, Rapporto Finale, per conto di Amadeus Italia (Online promotion of North-Eastern regions in Italy: organisation, investments and tools used, on behalf of Amadeus Italy) Minghetti V. (2011), I visitatori di Bibione.com; profilo di utilizzo, opinioni sul sito e familiarità con il Web, Rapporto Finale, per conto di Bibioneonline Srl, in collaborazione con Time2Marketing (Bibione.com: visitors profile and opinions, on behalf of Bibioneonline Srl, in co-operation with Time2Marketing) Minghetti V., Buhalis D. (2010), Digital divide in tourism, Journal of Travel Research, 49(3),pp Minghetti V., Montaguti F. (2008), Contenuti digitali per il turismo veneto. Piano strategico di sviluppo per il portale turistico regionale, Rapporto Finale, per conto della Regione Veneto, in collaborazione con VIU-Venice International University (Digital contents for tourism in Veneto. Strategic Plan for the development of the Regional tourism portal, on behalf of the Veneto Regional Governement, in cooperation with VIU-Venice International University) Minghetti V. Montaguti F. et al. (2009), Piano Strategico di Sviluppo Turistico della Provincia di Venezia , per conto della Provincia di Venezia (Strategic Plan for the Development of Tourism in the Province of Venice, on behalf of Venice Provincial Government) Minghetti V., Montaguti F. (2009), Cities to play: Outlining competitive profile for European Cities, in Mazanec J. (ed.) (2009), International City Tourism: Analysis and Strategy, Springer Verlag, Wien New York, pp Page 7/8 - Curriculum vitae of

8 Minghetti V. (2007), Nuove tecnologie e marketing dei prodotti turistici in Casarin C. (2007), Il marketing dei prodotti turistici, 2 Voll. Giappichelli Editore, Torino, pp Minghetti V. (2007), Efficacia dell investimento in un sistema di CRM: un approccio multidimensionale, in Desinano P. (a cura di), Investire in tecnologia nel turismo: Il paradosso della produttività, Franco Angeli Editore, Collana di studi e ricerche sul turismo, pp Minghetti V. (2006), Distribuire online, in Nobbio C., Manuale delle attività alberghiere, Tecniche Nuove Editore, Milano, Cap. 10, pp Manente M., Minghetti V. et al. (2004), Progetto di sviluppo del nuovo Sistema Informativo Regionale Turistico (SIRT), per conto della Regione Veneto, in collaborazione con ectrl, ITC-irst Trento (Development Plan for the new Tourism Regional Information System, on behalf of the Veneto Regional Government, in co-operation with ectrl, ICT-Irst, Trento) Minghetti, V. (2004), Business environment analysis of the Mediterranean Tourism sector, Final Report, Task 11.1, DAEDALUS (Delivery of Mediterranean Destination Links in Unified Environments) project, European Commission - EUMEDIS initiative ( Minghetti, V. (2003), Building Customer Value in the Hospitality Industry: Towards the Definition of a Customer-Centric Information System, Journal of Information Technology & Tourism, Vol. 6, No. 2, pp Abbà G. Minghetti V. (2003), Turismo e tecnologie, in Mercury (a cura di), XII Rapporto sul Turismo Italiano, Mercury Sr.l., Firenze, pp Buhalis, D., Minghetti, V. (eds.)(2002), Information Communication Technologies, Tourism, Culture and Art, Special Issue, Journal of Information Technology & Tourism, Vol. 4, No. 2, Minghetti, V., Moretti, M., Micelli, S. (2002), Re-engineering the Museum s Role in the Tourism Value Chain: Towards an IT Business Model, Journal of Information Technology & Tourism, Vol. 4, No. 2, Minghetti, V., Di Lucia Coletti, P. (2002), Hotel IT innovation: Creating Customer Value Thorugh a Customer Information System, in K.W.Woeber, A.J. Frew, M.Hitz (eds.), Information and Communication Technologies in Tourism. 2002, Springer-Verlag, New York-Wien. pp Minghetti, V., Moretti, M., Micelli, S. (2000), Intelligent museum as value creator on the tourism market: Towards a new business model, in D.R. Fesenmaier, S. Klein, D. Buhalis, (eds.), Information and Communication Technologies in Tourism. 2000, Springer-Verlag, New York-Wien, pp Minghetti, V., Guillon Mangilli, V. (1998) InTRAsystem. An Advanced Internet-based information system for managing business travel, Journal of Information Technology & Tourism, Vol. 1, No. 1, Inaugural Volume, pp Van der Borg, J., Minghetti, V., Russo, A. (1998), La diffusione delle tecnologie informatiche e telematiche nell industria turistica italiana, Quaderni CISET, n. 20/98, Venice. Van der Borg, Minghetti, A., Riganti, L. (1997), The attitude of small and medium-sized tourist enterprises towards information and telecommunication technologies. The case of Italy, in A. Min Tjoa (ed.), Information and Communication Technologies in Tourism. 1997, Springer-Verlag, New York-Wien, pp D) D)Transports and tourism mobility European Parliament Directorate General for Internal Policies of the Union (2007), The Fragmentation of EU Tourism Policy, Policy Department Structural and Cohesion Policies, Transport and Tourism, October 2007 (as member of the CISET Working Group) Manente M, Minghetti V., Celotto E. (2000), Visitor and mobility management in tourism destinations: A cross analysis of strategies, projects and practices, Tourist Review, No. 2, pp Minghetti V., Celotto E. (2000), Turismo, trasporti e pianificazione urbana: Il progetto Artist, Terra, Mare e Cielo, N.22/maggio, pp Minghetti V., Celotto E. (2000), Accessibility and tourism mobility: emerging problems, strategies and transferability, Tourism, Vol. 48, No.3, pp Manente, M., Minghetti, V. (eds.) (2000), Visitor and Mobility Management in Tourism Destinations. Spatial Behaviour, Accessibility and Information, CISET Series, Libreria Editrice Cafoscarina. Manente, M., Minghetti, V., Celotto, E. (2000), Visitor and mobility management in tourism destinations: A cross analysis of strategies, projects and practices, in Manente M., Minghetti V. (eds.), Visitor and Mobility Management in Tourism Destinations. Spatial Behaviour, Accessibility and Information, CISET Series, Libreria Editrice Cafoscarina Page 8/8 - Curriculum vitae of