Condividere il presente per progettare il futuro

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1 Turismo sostenibile ed ecoturismo: un futuro per la natura e l economia. Condividere il presente per progettare il futuro 18 febbraio 2011 Chema NHOW Basterrechea MILANO 27 gennaio 2011 Amministratore Delegato NH Hoteles Italia

2 NH Hoteles Today 60,000 Rooms Top growing brand in Europe 03 / Countries Europe, America and Africa 400 Hotels 4 Brands 18,000 Employees 118 nationalities 1,200M Sales 09 Over 75% revenues outside Spain 16 Million customers Residential Tourism Development 1 1 1

3 Market Leader in key gateway cities United Kingdom The Netherlands Poland United States Luxembourg Belgium Czech Republic France Germany Switzerland Hungary Spain Austria Andorra Romania Portugal Italy Mexico Dominican Republic Panama Venezuela Colombia Uruguay Chile South Africa Argentina Currently open Coming soon Madrid Frankfurt Rome Berlin Milan Brussels Paris Florence Geneva Venice Düsseldorf Amsterdam London Budapest New York Montevideo Bilbao Mexico City Zurich Buenos Aires Bucharest Luxembourg Budapest Barcelona Vienna Munich 2 2 2

4 Reasons for our Environmental policy If we can do what we do in a sustainable way why not? If we do things intelligently we can even save money NH Hoteles has 16,000,000 customers: We can help increasing the sustainability awareness of our customers hence the one of the society 3 3 3

5 NH's Environmental Action Plan ushered in a green culture Looking to the Future Plan Organization Green culture Plan Relationship with Customer Achieving Savings PresentacionComitéMedioAmbiente-14jun10-JdEvr-DT-Mad.ppt

6 NH internally seen to be a "Green innovator" or a "Good Corporate Citizen" in 2020 "Good Corporate Citizen" in the Environmental World "Green Innovator" in the hospitality sector Whose interests are considered? Society Green innovator Whose interests are considered? Society Green innovator r Client Good corporate citizen Client Good corporate citizen Company Planet indifferent Threat Issue Opportunity Client? Company Planet Client? indifferent Threat Issue Opportunity Mindset for change? Mindset for change? PresentacionComitéMedioAmbiente-14jun10-JdEvr-DT-Mad.ppt

7 Environmental plan is having a positive impact on the organization Environmental Action Plan's impact on NH Hoteles in Hotels employees very aware of Sustainability Plan + (%) (%) Very positive Positive No impact Negative impact 0 Directors Employee s Clients PresentacionComitéMedioAmbiente-14jun10-JdEvr-DT-Mad.ppt

8 NH client concerned about climate change trying to be "green" at home How serious do you think climate Which of the following green actions change is? have you taken? (%) A very serious problem A fairly serious problem Not a serious problem N.A. 0 Separate trash to recycle Reduce energy use at home Reduce Buy water seasonal use at and local home Reduce products Choose use of environmentally disposable items friendly transport PresentacionComitéMedioAmbiente-14jun10-JdEvr-DT-Mad.ppt

9 Kitchen & rooms show most improvement potential (%) 40 Areas where most improvement can be made Kitchen Rooms Maintenance Meeting rooms Reception PresentacionComitéMedioAmbiente-14jun10-JdEvr-DT-Mad.ppt

10 NH Hoteles' sustainability savings M Energy 1 Water 2 Procurement Total savings Efficient bulbs, energy audits, AC management, best practices guidelines 2. Water saving devices, best practices guidelines 3. Linen & towels program, amenities cost reduction, eco-meetings PresentacionComitéMedioAmbiente-14jun10-JdEvr-DT-Mad.ppt

11 NH World Key CO2 Emissions report Environmental Plan Evolution 10

12 NH World Key Energy report Environmental Plan Evolution Energy consumption (kwh/guest&night) Baseline target 2011 target 2012 target 11

13 NH World Key Water report Environmental Plan Evolution Water consumption (l/guest&night) Baseline target 2011 target 2012 target 12

14 NH World Key Waste generation report Environmental Plan Evolution Waste Generation (Kg/guest&night) Baseline target 13

15 NH Hoteles: Seven years of environmental initiatives Costs management Sustainable Innovation Client Focus Energy & Water consumption controls Sustainability Plan is launched Awards efficiency program Up to 2010: Savings Environmental Plan SPAIN NH WORLD More than 15M PresentacionComitéMedioAmbiente-14jun10-JdEvr-DT-Mad.ppt 14

16 Carbon Disclosure Project 2010 The Carbon Disclosure Project is an independent not-for-profit organization holding the largest database of primary corporate climate change information in the world NH is in band B (fast following companies) (A to D), is included among the first 10 Spanish companies The report distinguishes as outstanding general projects our Ecomeetings and electric car recharging points projects PresentacionComitéMedioAmbiente-14jun10-JdEvr-DT-Mad.ppt 15

17 Green rooms PresentacionComitéMedioAmbiente-14jun10-JdEvr-DT-Mad.ppt 16

18 Sustainable building PresentacionComitéMedioAmbiente-14jun10-JdEvr-DT-Mad.ppt 17

19 Measures already achieved LED technology 70% energy savings Low consumption lamps 50% energy savings Water saving devices 35% water savings Oxo biodegradable Amenities Solar Energy 100% emissions free Efficient electrical appliances 15% energy savings PresentacionComitéMedioAmbiente-14jun10-JdEvr-DT-Mad.ppt 18

20 Sostenibilità: il progetto in Italia

21 8 Un intensa attività di reporting iniziata dal 2007 con grandi risultati Risparmio del 18% in consumo energetico Risparmio del 27% in consumo d acqua Riduzione del 17% in generazione di residui Riduzione del 60% delle emissioni di CO2 in un periodo di grandi aumenti dei costi energetici +40% in elettricità +55% in gas 19

22 Quanto rappresenta una tonnellata di CO2? 32 anni di una lampadina km in macchina 12 anni di una TV accesa 20

23 Le persone sono il motore del cambio ore di formazione in ambiente NH Hoteles ha progettato e lanciato dei corsi e-learning sulla responsabilità ambientale per tutti i suoi collaboratori Poster di comunicazione interna I consigli per un utilizzo efficace delle Risorse Energetiche Patto con l ambiente ogni collaboratore si impegna a contribuire alla salvaguardia dell ambiente con azioni concrete 21

24 Innovazione e ecodisegno Consumo di prodotti a basso impatto ambientale C&EE Viena Salzburgo Ginebra Zurich Spain Madrid Barcelona Gerona Italy Venecia Milán Bologna Roma Florencia Holland Ámsterdam Germany Punti di ricarica per macchine elettriche Cartagena Berlin Pamplona Dresden Sevilla Nürnberg Sacchetti lavanderia biodegradabili Affitto di motorini elettrici in Amsterdam 22

25 Obiettivo: estendere le conoscenze sull impatto ambientale della nostra compagnia attraverso i nostri di fornitori. Oggi: stiamo lavorando con i nostri fornitori per scoprire nuove e diverse opportunità di business considerando gli aspetti economici, sociali ed ambientali: NH SUSTAINABLE CLUB 20% CONSUMI ENERGETICI Condividere il nostro impegno per l ambiente significa: 20% CONDUMI D ACQUA 20% EMISSIONI DI CO2 20% GENERAZIONE DI RESIDUI 23

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27 Un nuovo prodotto per nostri clienti Implementatto nel 94% degli hotel tonnellate compensate 25

28 Our initial aim was: To position NH Hoteles as the reference for the industry while contributing to sector sustainability Today: Sustainability is part of NH Hoteles DNA and we are determined to keep being creative and innovative Thank you! PresentacionComitéMedioAmbiente-14jun10-JdEvr-DT-Mad.ppt