Lo SmartCloud per SAP

Transcript

1 Otello Costa Cloud Computing Sales March 7th 2013 Lo SmartCloud per SAP

2 IBM Cloud Managed Services Scenario Platform as a Service Applications Data Runtime Middleware O/S Virtualization Servers Storage Networking Smart Cloud Enterprise + Smart Cloud 4 SAP Smart Cloud 4... Client Workloads Client Workloads Client Workloads Client Workloads Client Workloads Client Workloads 2 Infrastructure as a Service Applications Data Runtime Middleware O/S Virtualization Servers Storage Networking Smart Cloud Enterprise Smart Cloud Application Services Smart Cloud Object Storage Client Workloads Client Workloads Client Workloads Client Workloads Client Workloads Client Workloads

3 Aspettative di SAP sul Cloud Scale $1B 20M+ 6,000+ cloud revenue Utenti cloud clienti Source: SAP Presentation at Sapphire Madrid

4 Certificazione IBM per SAP 4

5 IBM e leader nel delivery di soluzioni SAP per clienti Enterprise e SAP Global Cloud Service Partner La qualita della tecnologia e dei servizi IBM ha ricevuto numerosi awards e certificazioni da SAP AG. Certificazioni IBM come Global SAP Partnerships Global Technology Partner Global Software Partner Global Service Partner Global Cloud Service Partner Global Hosting Service Partner IBM ha ricevuto piu di 20 Pinnacle Awards, il piu prestigioso Partner Community award di SAP che include il premio come Customer Satisfaction Partner e Global Technology Partner dell anno per il 2009, 2010 and Inoltre e stata premiata come Business Transformation Partner dell anno per il

6 Tipologie di clienti Business Partner (BPO) Possibilità di offrire servizi su infrastruttura cloud (SCE) Indipendent Software Vendor (ISV) Abbinare alla vendita del proprio software applicativo un infrastruttura Cloud rivendendo in un unico bundle applicazione su cloud IBM (SCE+) Managed Services Provider (MSP) Abbinare alla vendita di servizi attraverso il proprio datacenter l utilizzo di sistemi Cloud (Pure System e SCE) IBM SWG (SSWG) Possibilità di abbinare alla vendita della licenza il software già preinstallato sulle immagini SCE (es. COGNOS, Web Sphere, DB2, ) Vendita diretta (IBM) Clienti con un'infrastruttura tradizionale on-premise Rapida e temporanea disponibilita di ambienti di sviluppo, test e storage (SCE) Necessita di rinnovo tecnologico per obsolescenza o rinnovo contratto outsourcing (SCE+ e SC4SAP) Necessita di passare da una gestione interna ad esterna 7x24 (SCE+ e SC4SAP) Clienti Startup o nuovi progetti Rapida disponibilita di infrastruttura flessibile e scalabile (SCE, SCE+ e SC4SAP) Aumento di utenti, implementazione nuove applicazioni, apertura nuove filiali, fabbriche (SCE+ e SC4SAP) Cambio di release SAP con necessita di acquisizione nuovo Hardware (SC4SAP) 6

7 SmartCloud Portfolio Client Manages Traditional On Premises Applications Applications Applications Applications Client Manages Infrastructure as a Service Platform as a Service Software as a Service Data Data Data Data Runtime Runtime Runtime Runtime Middleware Middleware Middleware Middleware O/S O/S O/S O/S Virtualization Virtualization Virtualization Virtualization Servers Servers Servers Servers Storage Storage Storage Storage Networking Networking Networking Networking SmartCloud Enterprise (SCE) Client Manages Vendor Manages in Cloud SmartCloud Enterprise + (SCE+) CLOUD4SAP Vendor Manages in Cloud Vendor Manages in Cloud 7 Customization; higher costs; slower time to value Standardization; lower costs; faster time to value

8 SC4SAP disponibile in Europa dal 31 Agosto 2012 IBM e global partner SAP in grado di fornire un ampio spettro di servizi 8

9 IBM SmartCloud for SAP Applications Caratteristiche e funzioni principali: 7 configurazioni predefinite su Intel 8 SAP configurazioni Services: IBM predefinite cloud solutions su System are P helping make the vision of on demand SAP Immagini di software pre-configurate da utilizzare per applications costruire librerie a reality di immagini for our customers private: Linux Red Hat e SUSE Microsoft Windows 2003 & 2008 & 2012 a 32/64 bit, IBM AIX SLA da 98.5 a 99.9% sulle singole VM Co-location su differenti macchine fisiche Funzionalita dipendenti dalla categoria del servizio: Bronze, Silver, Gold, Platinum Connettivita via MPLS (cliente) e VPN Gestione del Sistema Operativo, backup e HD Opzioni di pagamento: Canone mensile (minimo commitment di 12 mesi) Nessun costo di start-up 9 Altre funzioni: Riduzione della complessita attraverso l uso di componenti standard e pre-configurati Portale Self-service Services catalog basato sui SAPS Infrastruttura virtualizzata, scalabile,sicura Flessibilita e veloci servizi di delivery Processi consolidati per assicurare aderenza ai ruoli di compliance aziendali Veloce provisioning di installazioni SAP complesse Supporto sistemistico eseguito da personale certificato sulle varie applicazioni SAP.

10 Scopo del servizio IBM SmartCloud for SAP Applications IBM SmartCloud Enterprise+ IBM SmartCloud Enterprise Applications administration Database Management Operations services Systems administration Data availability services Security services Network services Computing assets Data center/network App administration and availability Application db administration System performance tuning Job scheduling 24x7 service desk Monitoring and SLA reporting Service request management System and OS maintenance System and OS changes Capacity management Storage administration Hardware availability and fail over Backup/restore/diagnostics Perimeter and network security Server host security Hardware and systems software assets Network services Network maintenance and change Equipment configuration management Network fail over /11/2013

11 Da servizi tradizionali a servizi industrializzati ed automatizzati Amministratore cliente Standardization Optional SAP Operation and Support Services SAP BASIS Application: Configuration, Administration and Support Service Portal Service Catalogue Automation Database Management Storage and Backup Management Operating System and Server Management Service Request Management Service Automation Management Virtualization Data Center and DC Network Management Service Provisioning Value Delivered: From traditional To cloud 11 New SAP System 1-2 weeks ~1 day** SAP Database Refresh 2-3 days ~0,5 days SAP System Clone 1-2 weeks ~1.5 days

12 Servizi SAP disegnati sulle esigenze dei clienti Service level Definition Target values Orari del servizio IBM fornirà esperti di Gestione SAP Basis e DBMS con conoscenze specifiche dell'ambiente Applicativo del Cliente.. Le comunicazioni avvengono in lingua inglese 24 ore x 365 giorni per tutto l'ambiente Applicativo nell'ora locale. Tempi di risposta per sistemi di produzione Media dei tempi di risposta per tutti gli online dialog step inferiore o uguale a 1 secondo SAP ERP Central Component (ECC) Disponibilita degli ambienti di produzione (applicazione) Disponibilita mensile dei sistemi SAP (application, database, operating systems and the managed network) Gold: 99.5 % Platinum: 99.9 % Disponibilita degli ambienti non di produzione Disponibilita mensile dei sistemi SAP non di produzione (application, database, operating systems and the managed network) Gold: 99.5 % 12

13 SC4SAP Portale - Self Service Status delle richieste Alcuni folder sono visibili solo ad alcune classi d utente es. Server Mngt folder e visibile solo dal servizio IBM 13 Categorie di servizio L amministratore del portale puo definire gli utenti e I loro priviloegi

14 Accesso e gestione self-service tramite catalogo dei servizi via portale web 14

15 Roadmap di un progetto SAP Full Service Production Landscape Development Service Standalone Development or Test Entry Service Training or Blueprint SCE = disponibilita primo Sistema SAP = 1 settimana SC4SAP = disponibilita baseline = 6/8 settimane 15

16 Cloud Managed Services Offerings Available offerings SmartCloud Enterprise (launched in August 2010) provides access to an IBM-owned and -operated, flexible, feature-rich and highly automated shared cloud infrastructure designed to support the levels of security, reliability and control required to enable new web, distributed, dynamic or temporary workloads or existing workloads that have moderate availability, transactional and security requirements. SmartCloud Enterprise+ (launched in April 2012) SBCE+ is managed, hosted, cloud infrastructure and services, via an IBM owned & architected, standardized, multi-tenant, private access, secured, hosted infrastructure. SmartCloud for SAP Applications (launched in August 2012) designed to deliver managed SAP environments through a security-rich, cost-effective and scalable cloud infrastructure that can offer faster provisioning, greater flexibility and improved service delivery and quality. SmartCloud Application Services (December 2012) Extend SmartCloud Enterprise with application patterns and services for building and delivering applications to the cloud. A rich set of application services that support rapid development, deployment and ongoing administration of cloud delivered applications and services. Upcoming offerings SmartCloud for XX Applications (June 2013) designed to deliver managed Oracle App environments through a security-rich, cost-effective and scalable cloud infrastructure that can offer faster provisioning, greater flexibility and improved service delivery and quality. Migration Services to Cloud (May 2013) provide p2v/v2v transformation and migration services of (new logo and base customers) workloads into SmartCloud Enterprise+. 16

17 Smart Cloud Services as value for IBM Customers: a case history Organisation : creation, development and production of make up (lipsticks, powders, colored emulsions and cosmetics pencils) Industry: Cosmetic Location: Italy Solution components: SCE SCE / SCE4SAP SCE4SAP Customer Business Needs and Challenges A SAP project to implement ERP for their Brazilian subsidiary. The customer needed an ERP environment, hosted and fully managed from a robust IT global partner. The environment had to be available at the beginning of the development project. Project phases : Business Blue Print = phase 1 on SCE (Dec 2012) Development/test = phase 2 moving activities on SC4SAP (1Q 2013) Production = phase 3 deploy VM for production and delivery services on cloud (2Q 2013) Solution Start to deploy Cloud on SmartCloud Enterprise. Move to Smart Cloud Enterprise for SAP (SC4SAP) inclusive of infrastructure and management services (Monitoring, Incident, Problem & Change Management, Backup/Restore service, Security management, Performance & Capacity Planning, SAP Basis), in Ehningen (Germany). Integration with Local technical assistance to support activities not covered by SC4SAP. The Solution fully met the client requirements: 1) Flexibility 2) Scalability up and down 3) Very limited start up costs using SCE 4) Fast and easy provision of on demand services in response to business dynamics 17 Benefits: The customer can now leverage a robust solution from a trusted partner in supporting their mission critical ERP in their new Brazil location. The IBM solution allowed the client to initiate their business project in record time and provides a level of service that supports fast business growth. The client is now evaluating this Cloud Model to understand other potential implementations such as extending to their overall SAP infrastructure.

18 The agility of SmartCloud for SAP Organisation : Industry: Banking Geography: Spain SCE / SCE4SAP Solution components: SCE SC4SAP Client profile This is a newly formed company to receive the depreciated assets from the Spanish financial institutions. It belongs 50% to the FROB (Fund for the regulation of the banking system) and 50% to the main Spanish banks. Client Needs Customer needed to comply with stringent EC deadlines to receive the depreciated assets from the Spanish banks. They issued a RFP on October 16 to implement the ERP system to provide the backoffice for the new company which had to go live on December 25. Customer Benefit The SmartCloud for SAP solution provides client with a fully managed SAP infrastructure hosting including SAP Basis services that enables them to jump start their production environment without the need of having a Data Center. IBM's Solution In order to meet the client deadlines, IBM decided to base the solution on SmartCloud for SAP and SCE+ for Filenet workloads. Our value proposition focused on: 1) Agility, 2) Standard Managed Services with SLA up to the SAP application, 3) Avoiding the need for a Data Center. How we managed to win The IBM proposal was considered by the client as the most reliable in order to meet the demanding schedule. 18

19 Pianificazione progetto SAP 19

20 Approfondimenti ibm.com/it/cloud Otello Costa Cloud Computing Sales Leader IBM - Global Technology Services Linkedin otellocosta IBM Italia S.p.A. Via Circonvallazione Idroscalo Segrate (MI) Mobile: otello_costa@it.ibm.com 20