ICT JOB PROFILE SYSTEM

Transcript

1 ICT JOB PROFILE SYSTEM Simonetta Marangoni CEPIS COUNCIL MEETING Amsterdam 25 November 2016 Human Resource & Organization

2 EXECUTIVE SUMMARY PROFESSIONAL SYSTEM ICT Professional System was affected by obsolescence and it was not perfectly in line with business needs WHAT TO DO It is mandatory to put in place change management initiatives and upgrade our system to market standards RESULTS New ICT Job Role System based on international competencies model and able to leverage organizational change 2

3 JOB PROFILES SYSTEM 3 Competency Model and Job Profile can easily enable an integrated approach to HR development and management strategy PEOPLE Define company profiles model by setting target competency for each professional role Communicate people value proposition in terms of key competencies (excellence required) Give professional identity to people, both as a worker and as a community member COMPANY Company Know-how Management by Skill Inventory Training and development strategy and plans Alignment between business scenario and company competencies Job Profiles qualification and certification 3

4 JOB PROFILES SYSTEM Efficacy and Efficiency Optimizing organizational efficacy and efficiency «Right Person at the right place» Recognition Increasing market recognition of company job profiles Competence Center Developing centers of competency and excellence academy in order to have learning and knowledge transfer savings 4

5 DELIVERY PATH (1/2) SCOPE, OBJECTIVES & METHODOLOGY START UP & AWARENESS KNOWLEDGE TRANSFER Needs, company past projects assessment (i.e. EUCIP) Selection of relevant competency framework Knowledge Transfer approach and internal project sharing Set up a joint HR and ICT Dept. work group Awareness: 1 day of training on e-cf to HR and ICT dept. stakeholders Scope and methodology Sharing Specific training session on e-cf and e-cf plus for 5 days to the work group (HR and ICT) 5

6 DELIVERY PATH (2/2) BUILDING New Job Profile definition made by HR/ICT work group (8 days workshops in 2 months- elapsed time) SHARING Presentation and sharing of the output to the Poste Italiane Group ICT Head COMMUNICATION Kick off event with all ICT managers, attending e-cf PM, AICA and company top managers. 6

7 RUN MANAGE ENABLE BUILD PLAN Business Information Manager Business Analyst Systems Analyst Systems Architect Developer Web & Multimedia Specialist Test Specialist Network Specialist Service Desk Agent Technical Specialist Chief Information Officer ICT Operation Manager Service Manager Quality Assurance Specialist ICT Security Manager Project Manager Account Manager ICT Trainer ICT consultant Enterprise Architect Database Specialist ICT Security Specialist Systems Administrator ICT JOB PROFILES 7

8 ICT JOB PROFILES Profilo Descrizione sintetica Missione Deliverable Principali task Competenze e-cf assegnate Skills/Knowledge Area di applicazione dei KPI Relazioni Nome del Profilo Breve e concisa descrizione del Profilo ICT specificato. Specifica il ruolo e il contesto lavorativo del job all interno della struttura organizzativa. Accountable (A) Responsible (R) Contributor (C) Un Deliverable è il risultato di un attività. I Profili possono contribuire in diversi modi alla produzione di un Deliverable. Viene indicato il livello di responsabilità (A) garantisce, (R) assicura, (C) contribuisce assunto dal profilo sul deliverable. Elenco dei principali task attesi dal profilo. Un task è un azione svolta per raggiungere un risultato in un contesto definito. Elenco delle competenze distintive (tratte da e-cf) del profilo I livelli identificano la seniority che il profilo può prevedere, Il livello definisce in che modo viene praticata la competenza assegnata. Lista dei knowledge e skills necessari (tratte da e-cfplus) I KPI (Key Performance Indicators) individuano gli ambiti di misurazione Indica i profili con cui si relaziona nello svolgimento della propria missione DELIVERABLE Job Role description Correlation Matrix Profile Positioning Development Path Handbook 8

9 Skill Mapping 9

10 DEPLOYMENT ICT PROFILE SYSTEM In house training Target: executives and middle management (80) Change management initiatives (development, training, ect.) Procurement and setting up of skill mapping tool Manager training Pilot Phase Beta Test on 20 ICT users Engagement Phase Self skill mapping ICT MANAGERS and video supports for all ICT personnel Consolidation Made by resource coordinators Analysis & reporting Kick Off June 6 th 2015 All the project phases have been supported by HR/ICT work group 10

11 SKILL MAPPING: TARGET number of people involved

12 STEP STEP STEP SKILL MAPPING THE PROCESS 01 Preparation 02 Self skill mapping 96% of the target made mapping 03 Review 98% of whom made mapping accepted the results 12

13 SKILL MAPPING RESULTS Risorsa 1 Risorsa 2 Risorsa 3 Risorsa 4 Risorsa 5 13

14 SKILL MAPPING HR PROCESSES Recruitment and job rotation Development politics and plans Training paths for specific job profiles Procurement Continuos improvement 14

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16 JOINT WORK GROUP Sergio Ruffini ICT professionist 16

17 THANKS 17

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